Jennifer Lawler
Beech Grove,IN
Summary
Results-oriented General Manager with expertise in budget management and operational procedures. Enhance guest experiences and streamline operations to drive customer satisfaction and team efficiency. Skilled in strategic planning and team leadership, fostering collaboration and problem-solving. Committed to business growth through innovative strategies and effective leadership.
Overview
18
18
years of professional experience
Work History
General Manager
Sonic
Indianapolis, IN
10.2025 - 08.2026
- Streamlined daily operations to ensure efficient workflow in fast-paced environment.
- Trained and supervised staff, fostering teamwork and improving operational efficiency.
- Implemented customer service protocols, resulting in elevated guest experience and satisfaction.
- Resolved customer complaints promptly, ensuring high quality standards of service delivery.
- Oversaw inventory management, maintaining stock levels and minimizing waste.
- Ensured compliance with health and safety regulations throughout the facility.
- Conducted training sessions for employees on their specific duties, company policies, and procedures in a structured environment.
General Manager
McDonald's
Noblesville, IN
06.2024 - 09.2025
- Monitored team member performance, evaluated contributions, and recommended promotions to enhance team capabilities.
- Resolved customer service issues with timely, detailed responses to escalated complaints, improving customer satisfaction.
- Developed employee strengths to improve engagement and remain competitive.
- Observed business trends to provide solutions to customers and prevent profit declines.
General Manager
McDonald's
speedway, IN
02.2024 - 06.2024
- developed employee strengths to increase engagement and maintain competitiveness in the market
- monitored team member performance, conducted evaluations, and recommended promotions to enhance team capabilities
- addressed customer service issues with timely responses to escalated complaints, improving customer satisfaction
- observed business trends to provide solutions to customers and prevent profit declines
General Manager
McDonald's
Indianapolis, Indiana
05.2022 - 02.2024
- resolved customer service issues with timely responses to escalated complaints, ensuring customer satisfaction
- developed employee strengths to boost engagement and maintain competitive edge
- monitored team performance, conducted evaluations, and recommended promotions to enhance team capabilities
- observed business trends to provide solutions to customers and prevent profit declines
General Manager
McDonald's
Indianapolis, Indiana
03.2008 - 05.2022
- progressed from shift manager to general manager within a year, demonstrating leadership and adaptability
- monitored team member performance, conducted evaluations, and recommended promotions to enhance team capabilities
- developed employee strengths to boost engagement and maintain competitive edge
- observed business trends to provide solutions to customers and prevent profit declines
- addressed customer service issues with detailed and timely responses to escalated complaints.
Education
GED -
Perry Meridian High School
Indianapolis, INSkills
- food safety compliance
- inventory
- operational procedures
- training
- hiring
- Budget oversight
- Budget development
- Cost analysis
- scheduling
- conflict resolution
- Product development
Timeline
General Manager
Sonic
10.2025 - 08.2026
General Manager
McDonald's
06.2024 - 09.2025
General Manager
McDonald's
02.2024 - 06.2024
General Manager
McDonald's
05.2022 - 02.2024
General Manager
McDonald's
03.2008 - 05.2022
GED -
Perry Meridian High School