Rich Fernandez
Wesley Chapel
Summary
Highly experienced and reliable with a stellar work ethic. Adept at managing interactions with a wide array of personality types with complete professionalism and courtesy. Able to function well as an independent worker or in coordination with a team. English and Spanish bilingual, communicating effectively orally and in writing.
Overview
11
11
years of professional experience
Work History
GENERAL MANAGER
Pisco Restaurant and Bar
Tampa, FL
02.2025 - Current
- Oversaw day-to-day operations of restaurant and bar, ensuring smooth and efficient service delivery
- Managed inventory levels by tracking stock and placing orders to maintain optimal supply. P&L management. Purchasing
- Trained assistant manager and bar staff to enhance service quality and operational effectiveness
- Developed and maintained high customer service standards, fostering positive guest experiences
- Training of assistant manager and bar staff
- Staff supervision and operational analysis
- Monitor inventory levels and order supplies as needed
- Implement and enforce health and safety regulations
- Workplace health and safety regulatory
- Create and update drink menus, ensuring a diverse selection of beverages
MANAGER
Sterling Cigar Lounge and Bar
Ybor City, FL
07.2023 - 01.2025
- Led bar operations and managed staff, ensuring adherence to service standards. Operations management. Delegation. Training and development
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability
- Developed positive customer relationships through personalized greetings, extensive product knowledge and knowledge of their individual preferences
MAJORITY OWNER/MANAGING PARTNER
Rebounds Sports Burger Bar
New York, NY
06.2015 - 03.2020
- Managed Rebounds brand and marketing campaigns to enhance visibility and engagement
- Oversaw FOH and BOH teams, ensuring seamless operations and customer satisfaction
- Supervised daily business operations and administered practices to optimize efficiency
- Managed inventory levels to ensure availability of products. Handled financial analysis
- Inventory management. Handled financial analysis
Education
HIGH SCHOOL DIPLOMA -
Cardinal Hayes H.S.
Bronx, NY06-1992
Associate of Arts - Business Management
New York University
New York, NYSkills
- General management
- Business management
- Food & beverage industry experience (7-10 years)
- Restaurant experience
- Bar management
- Team leadership
- Staff training
- Team management
- Managing Supervisor
- Managing partner
- Business operations
- Vendor relationship building
- Negotiation
- Business development
- Labor cost analysis
- Leadership skills
- Expense management
- Supervisor experience
- Partnership management
- Inventory data entry
- Cash handling
- Safety regulations
- Food safety management
- Food safety
- Wine knowledge
- Event planning
- Market research
- In-person customer service
- Conflict de-escalation
- De-escalation techniques
- Computer literacy
- Microsoft Office
- Food safety compliance
- PC and Mac OS
- Quickbooks
- Computer networking
- POS systems
- Large-scale event execution
- Team management (11-30 members)
- Organizational skills
Accomplishments
- Marketing - Implemented marketing strategies which resulted in 31% growth of customer base.
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
Languages
Spanish
Native or Bilingual
Timeline
GENERAL MANAGER
Pisco Restaurant and Bar
02.2025 - Current
MANAGER
Sterling Cigar Lounge and Bar
07.2023 - 01.2025
MAJORITY OWNER/MANAGING PARTNER
Rebounds Sports Burger Bar
06.2015 - 03.2020
HIGH SCHOOL DIPLOMA -
Cardinal Hayes H.S.
Associate of Arts - Business Management
New York University