Jennifer Lawson
Artemus,KY
Summary
Dynamic Owner/Operator with a proven track record at Union National Bank, excelling in operations management and customer service. Achieved significant sales growth through strategic planning and effective negotiation. Known for strong decision-making and accurate record-keeping, fostering team collaboration and enhancing overall efficiency. Passionate about continuous improvement and delivering exceptional results.
Overview
27
27
years of professional experience
Work History
Owner/Operator
Self-employeed
03.2022 - Current
- Established operational workflows to enhance efficiency and streamline business processes.
- Managed inventory levels to ensure optimal product availability and minimize waste.
- Developed training programs for staff, fostering skill development and performance improvement.
- Implemented customer feedback systems to enhance service quality and satisfaction rates.
- Cultivated diverse crops using sustainable farming practices to enhance soil health and yield quality.
- Implemented crop rotation techniques to improve soil fertility and reduce pest populations effectively.
- Developed irrigation systems that increased water efficiency and supported crop growth during dry seasons.
- Monitored weather patterns to make informed decisions regarding planting schedules and harvest timing.
- Established partnerships with local markets to enhance distribution channels for fresh produce sales.
- Maintained accurate records of all farming activities, including expenses, income, yields, and labor hours for tax reporting purposes as well as identifying areas for improvement.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Increased sales revenue by implementing effective sales strategies and building strong customer relationships.
- Increased sales revenue by developing and implementing strategic sales plans.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Developed targeted sales strategies for achieving business growth and meeting sales targets.
Customer Service Representative
Union National Bank
01.1999 - 02.2022
- Assisted customers with inquiries and product information, enhancing overall satisfaction.
- Managed customer issues promptly, ensuring efficient resolution and support.
- Supported team in maintaining accurate records of customer interactions and transactions.
- Learned company policies and procedures to provide accurate guidance to customers.
- Adapted quickly to changes in products and services, staying informed on updates.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Increased efficiency and team productivity by promoting operational best practices.
- Identified and resolved discrepancies and errors in customer accounts.
Education
High School Diploma -
Campbell County Comprehensive High School
Jacksboro, TNSkills
- Operations management
- Documentation and reporting
- Hiring
- Business planning
- Human resources
- Sales negotiation
- Personnel management
- Operations oversight
- Inventory management
- Cost management
- Accounting principles
- Market analysis
- Dependable and reliable
- Customer service
- Decision-making
- Accurate record keeping
- Order picking and processing
- Time management
Timeline
Owner/Operator
Self-employeed
03.2022 - Current
Customer Service Representative
Union National Bank
01.1999 - 02.2022
High School Diploma -
Campbell County Comprehensive High School