
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Lead and support Accounts Payable electronic data interchange (EDI) and credit card processes for multiple divisions, including Penske Truck Leasing, 24/7 Roadside Assistance, Penske Fleet Management, and Penske Logistics.
Managed Accounts Payable processes with offshore teams for Penske Fleet Management (PFM) and Over the Road (24/7) business units, ensuring efficient operations. Acted as a key liaison to drive substantial process enhancements that resulted in enhanced workflow and customer satisfaction.
Provided extensive support for field payables, particularly within the realm of electronic data interchange. Delivered comprehensive analysis and metrics to optimize Finance core processes.
Assist and support management development, coordination, and oversight of analytics by evaluating and measuring marketing related performance across the company’s portfolio of 23 properties including database marketing, player loyalty program, promotions, hotel offers, food and beverage, internet/social gaming participation, non-gaming engagement, and patron interaction. Utilize Data Warehouse application, Teradata, and Business Intelligence tool, IBM Cognos, along with Microsoft Access and Excel to construct marketing performance analysis and reports.
Participated in the development of maintenance initiatives supporting projects with data analysis and key process indicators for report development. Developed custom and ad hoc reports, built business dashboards, and generated metrics utilizing Access, Advanced Query Tool (AQT), and SAP Business Objects. Designed presentations for vendors, original equipment manufacturers, management and customers. Managed and supported departmental finances for nine departments within the maintenance arena including auditing departmental financial results and organizing annual business planning.
Managed Telecom installations, data and phones services through 7 main AS400 databases and Microsoft applications to track installations to meet monthly forecasts. Oversaw a variety of projects ensuring on-time delivery of services to the customer and maintaining open line of communication on order status to ensure customer satisfaction. Maintained contractual relationships with customers, agents, third party vendors, and various partners to supply on-time service delivery, quality of products, and problem resolution. Assisted engineering in marketing and tailoring voice and data products to meet customers’ needs.
Lead administrative role on $10M/year Dedicated Carriage contract at Carpenter Technology scheduling work and managed a compliment of 28 drivers in 3 domiciles. Oversaw power allocation and rotation on equipment to maintain mileage limits for 16-unit fleet both lease and rental. Diligently coordinated and balanced stops, miles, pickups and deliveries to make most efficient use of the fleet. Coordinated equipment rotation through 6 maintenance shops in the Ryder network to ensure dedicated equipment confirmed to recommended maintenance schedules.