Summary
Overview
Work History
Education
Skills
Certification
Medical Skills
Languages
Timeline
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Jennifer Ledezma-Moscoso

Bear,DE

Summary

Hard-working high school student (3.8 GPA) with 2 years of experience and a proven knowledge of conflict resolution, customer communication, and customer satisfaction. Aiming to leverage my abilities to successfully fill the Team Member role at your company. Frequently praised as productive by many peers, I can be relied upon to help your company achieve its goals.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Medical Assistant

Westside Family Health
06.2022 - 06.2023
  • A Westside Medical Assistant provides clinical support, including initial preparation of the patient for examination/visit, assisting the provider during examinations, cleaning, stocking and maintenance of exam rooms, maintenance of diagnostic equipment, charting, and patient education
  • Room patients, this includes but not limited to: escort patients to examination rooms, prepare them for the provider by completing medication reconciliation, obtaining and recording in the electronic medical record system the patient's medical history, chief complaint, assess vitals, complete care gaps and any additional care as needed or requested
  • Support telehealth visits: similar to rooming patients, the MA will prepare the patient for the provider portion of the visit, this includes identifying the chief complaint, completing a medication reconciliation, addressing care gaps, confirming the patient's pharmacy
  • Prepare exam rooms for patient exams, ensuring that exam rooms are neat, clean, well-stocked and properly prepared
  • Collect urine, blood, tissue, or other laboratory specimens, log the specimens, and prepare them for testing
  • Operate electrocardiogram (EKG) or other equipment to administer routine diagnostic tests
  • Prepare and administer medications and vaccines as directed by the provider with appropriate written orders
  • Provide education to patients regarding treatment procedures, medications, diets, providers' instructions and preparation necessary for diagnostic tests, x-rays and laboratory examinations
  • Clean and sterilize instruments and dispose of contaminated supplies
  • Perform and document point-of-care equipment testing daily before beginning patient care.

Party Host

Main Event
04.2021 - 01.2022
  • As a Party Host, we are enthusiastic and relentless in creating fun birthday celebrations
  • We are expected to know the details of the event inside and out and can manage the scheduled birthday activities, so our birthday parents don't have to! We're also dedicated to delivering the highest standards in safety and sanitation
  • Great guests and seat them at tables or in waiting areas
  • Provide guests with menus
  • Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seating
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation
  • Maintain contact with kitchen staff, management, serving staff, and customers to ensure the dining details are handled properly and customers' concerns are addressed
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Receive and record patrons' dining reservations
  • Direct patrons to coat rooms and waiting areas such as lounges
  • Take and prepare to-go orders
  • Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

Sales Associate

Champs Sports
10.2021 - 12.2021
  • As a Sales Associate, our primary focus is to create a warm and friendly shopping environment by providing extreme customer service
  • We are accountable for knowing and achieving personal productivity goals, to divisions' productivity standards
  • Ensuring high levels of customer satisfaction by being knowledgeable on all products offered, and teaming up with co-workers to provide excellent sales service
  • Delivering sales, outstanding customer experience, and operational expectations
  • Maintaining personal and productivity goals
  • Connecting with customers by asking open-ended questions to assess needs
  • Ability to learn and share expertise of products and trends to fit customer needs
  • Maintain an awareness of all product knowledge, and current or upcoming product/trends
  • Contributes to a positive and inclusive work environment.

Ambassador

Honeygrow
03.2021 - 05.2021
  • As an Ambassador, you have to be open-minded and have a consistent win-that means people with grit, pride, compassion + focus to help make honeygrow a best-in-class place to professionally develop and succeed with your team
  • Able to be authentic, knowledgeable, and responsive in effort to exceed guest expectations
  • Recognize and anticipate guests that may need assistance throughout their visit
  • Make certain guests leave happy
  • Ensure the indoor/ outdoor dining areas are kept free of any smudges/ spills and debris
  • Connect with our customers and educate them on our food, brand and mission
  • Maintain our high standards of cleanliness + safety in both FOH and BOH.

Team Member

Popeyes
07.2020 - 12.2021
  • Team members with Popeyes have skills and behaviors to create memorable experiences for our Guests
  • A Team member is passionate about providing Guests with the best experience possible
  • Greets Guests with a smile while receiving orders and processing payments
  • Prepares and packages food and drink products
  • Unloads and stocks inventory items as needed
  • Consistently handle products preparation
  • Consistently stand during serving customers and training
  • Consistently talk to and listen to fellow team members and Guests.

Education

High School Diploma -

St. Georges Technical High School
Middletown, DE
06.2023

Skills

  • Fluent Spanish & English speaker
  • Communication skills
  • Inventory Control
  • Upselling
  • Customer Service
  • Cash Handling
  • Fast Learner
  • Problem Solver
  • Medical Office Administration
  • Data Entry
  • Medical Billing
  • Patient Scheduling
  • Medical Terminology
  • Patient-Focused Care
  • Procedure Assistance
  • Patient Flow Management
  • Inventory Management
  • HIPAA Compliance
  • Prioritizing Stat Orders
  • Indirect Patient Care
  • Vital Sign Monitoring
  • First Aid

Certification

  • 3rd place state winner in 2022 HOSA State Leadership Conference for Medical Assistant
  • CPR/AED Certified
  • First Aid Certified
  • CCMA and CMAA Certified(NHA accredited testing)

Medical Skills

  • EKG
  • Vital sign
  • Wound Care
  • Rooming Patients
  • Phlebotomy/injections
  • Collecting Laboratory Specimens
  • Data Entry
  • Sterilizing Instruments

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
Portuguese
Elementary

Timeline

Medical Assistant

Westside Family Health
06.2022 - 06.2023

Sales Associate

Champs Sports
10.2021 - 12.2021

Party Host

Main Event
04.2021 - 01.2022

Ambassador

Honeygrow
03.2021 - 05.2021

Team Member

Popeyes
07.2020 - 12.2021

High School Diploma -

St. Georges Technical High School

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Jennifer Ledezma-Moscoso