Jennifer Lentz
Plainwell,United States
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Inpatient Certified Pharmacy Technician
Borgess Hospital
Kalamazoo, MI
03.2022 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Liaised with other pharmacies to eliminate issues related to product expiration.
- Counted, measured and compounded medications following standard procedures.
- Prepared intravenous solutions, admixtures, respiratory drugs and other solutions using aseptic techniques.
- Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
Certified Pharmacy Technician
Walgreens
Kalamazoo, MI
11.2011 - 02.2022
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Stocked, labeled and inventoried medication to keep accurate records.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
Pharmacy Operations Manager
Walgreen's Pharmacy
Plainwell, MI
02.2021 - 10.2021
- Trained pharmacy interns and newly hired pharmacy technicians.
- Supervised team of 10 pharmacy technicians.
- Conducted medical device training to treat and rehabilitate illnesses and diseases safely.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Education
Associate of Science - Medical Social Work
Kalamazoo Valley Community College
Kalamazoo, MIPharmacy
Michigan Career And Technical Institute
Plainwell, MI02.2011
Skills
- Answering and Routing Calls
- Storage Maintenance and Security
- Medication Documentation
- Drug Inventory Management
- Confidentiality and HIPAA
- Updating Medication Histories
- Prescription Preparation
- Assisting Pharmacists
- Patient Data Management Systems
- Quality Patient Care
- Verifying Patient Data
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Inpatient Certified Pharmacy Technician
Borgess Hospital
03.2022 - Current
Pharmacy Operations Manager
Walgreen's Pharmacy
02.2021 - 10.2021
Certified Pharmacy Technician
Walgreens
11.2011 - 02.2022
Associate of Science - Medical Social Work
Kalamazoo Valley Community College
Pharmacy
Michigan Career And Technical Institute
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