Jennifer Leon
Hollister,California
Summary
Experienced professional with a strong background in administrative support and program development. Proven track record in enhancing operations and supporting team initiatives. Skilled in communication and fostering Deaf and Hard-of-Hearing student empowerment through innovative programs. Expertise in regulatory compliance and optimizing daily activities for improved outcomes.
Overview
2015
2015
years of professional experience
Work History
Program Assistant
Family and Children Services of Silicon Valley
San Jose, CA
01.2014 - 06.2014
- This is a grant-funded position through Family & Children Services, aimed at working with Deaf and hard-of-hearing middle school students.
- Supported skill-building activities for Deaf and hard-of-hearing students, enhancing their self-awareness and critical thinking skills.
- Developed programs centered on independence, utilizing interactive and enjoyable delivery methods.
Engaged youth with services designed for maximum interactivity and accessibility.
Softlines Recovery
Target
San Jose, CA
12.2013 - 01.2014
- Seasonal position: Experienced in retail and customer service, with knowledge of merchandise departments to assist customers effectively.
- Resolved customer issues efficiently with friendly and knowledgeable service.
- Approached customers and engaged in conversation through the use of effective interpersonal and people skills.
Data Entry Clerk
Jan Marini Skin Research
San Jose, CA
06.2008 - 02.2009
- Online order entries for clients and trade shows.
- Organize supplies for outgoing shipments during special promotion seasons.
- Accurately entered data into company systems, ensuring attention to detail and reliability.
Administrative Assistant
Business to Business Capital Corp
Campbell, California
01.2007 - 09.2007
- Managed daily administrative tasks, ensuring efficient processing of customer checks and mail organization.
- Oversaw FedEx deliveries and USPS mail, maintaining systematic workflows for document handling.
- Facilitated faxes and document scanning, promoting operational efficiency across the office.
Office Technician II - School Construction
San Jose Unified School District
San Jose, California
05.2000 - 12.2000
- Administered spreadsheets utilizing Claris Works and organized calendars and meetings for office management.
- Maintained inventory of office supplies and ordered as needed promptly.
- Arranged work area at end of shift to guarantee readiness for next day's production run.
Lead Proof Operator
Comerica Bank
San Jose, CA
2004 - 2006
- Facilitate precise encoding of checks and balances transactions.
- Consistently back the supervisor in managing departmental oversight to achieve maximum efficiency.
- Systematically finalize daily logs promptly.
- Oversee Automated Proofing Correction System tasks during operator absence.
Customer Service Representative
Comerica Bank
San Jose, CA
2002 - 2004
- Efficiently manage sensitive and confidential materials in a high-volume environment while consistently meeting all deadlines.
- Meticulously analyze ATM deposits and proactively investigate research for subpoenas.
- Acquired and organized backup information for Police Research Requests.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Cash Vault Specialist
Comerica Bank
San Jose, CA
2000 - 2002
- Conducted an audit and inventory of the main vault for accuracy and compliance.
- Prepared outgoing and incoming branch shipments efficiently.
- Tracked and assigned incoming work, including data entry and verification of Union orders.
- Verified vault statistics and compiled monthly reports for management review.
- Managed memo debit change orders to ensure accurate processing.
- Ordered funds online from the Federal Reserve Bank to maintain liquidity.
Personal Trust Account Clerk
Comerica Bank
San Jose, CA
1997 - 2000
- Conducted online data entry and researched customer information to enhance data accuracy.
Maintained a comprehensive research log for tracking and reporting purposes.
Converted new accounts efficiently, facilitating seamless customer onboarding.
Executed telephone transfers and agreements to support operational processes. - Coordinate PC ACH payroll operations and manage inventory while handling a range of general office responsibilities.
Encoder 1
Comerica Bank
San Jose, CA
1992 - 1997
- Encode checks, reconcile transactions, and update logs.
- Mentored new hires, fostering skill development and knowledge acquisition essential for success in a dynamic environment.
Education
Associate of Arts - Liberal Arts-Business & CIS Emphasis DA
De Anza College
Cupertino, CA06-2025
Associate of Arts -
Foothill College
Los Altos, CA01-1991
Skills
- Organizational skills
- Program development
- Effective communication
- Time management
- Critical thinking
- Administrative support
- Data entry
- Operations support
- Team leadership and problem-solving
- Multitasking and organization
- Research
- Reliability
- Classroom management
Affiliations
California School for the Deaf - Fremont. For my class project at De Anza College, I volunteered at the California School for the Deaf in Fremont, working twice a week. My responsibilities included assisting in classrooms, preparing projects, observing lessons, and interacting with the students to understand their communication styles. By the end of the quarter, I compiled my notes and delivered a presentation. It was a rewarding experience.
Timeline
Program Assistant
Family and Children Services of Silicon Valley
01.2014 - 06.2014
Softlines Recovery
Target
12.2013 - 01.2014
Data Entry Clerk
Jan Marini Skin Research
06.2008 - 02.2009
Administrative Assistant
Business to Business Capital Corp
01.2007 - 09.2007
Office Technician II - School Construction
San Jose Unified School District
05.2000 - 12.2000
Lead Proof Operator
Comerica Bank
2004 - 2006
Customer Service Representative
Comerica Bank
2002 - 2004
Cash Vault Specialist
Comerica Bank
2000 - 2002
Personal Trust Account Clerk
Comerica Bank
1997 - 2000
Encoder 1
Comerica Bank
1992 - 1997
Associate of Arts - Liberal Arts-Business & CIS Emphasis DA
De Anza College
Associate of Arts -
Foothill College