Jennifer Leon
Technical Support
Louisville,KY
Summary
With multiple years of experience in client support, I am able to adapt and react to new situations quickly while providing exceptional customer support. Always on the lookout to learn new skills to help build good rapport with customers and teammates.
Overview
6
6
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Technical Support
Xplor Technologies
Louisville, KY
01.2026 - Current
- Implemented remote desktop solutions to provide offsite technical support for clients efficiently.
- Provided customer support and technical support to 15+ customers daily.
- Maintained detailed records of customer interactions for reference in future support cases, ensuring consistency in issue resolution.
- Fostered strong relationships with key clients by delivering personalized support and following up on previous issues, leading to increased loyalty and retention.
- Collaborated with development teams to identify bugs, leading to faster resolution times and improved product quality.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Troubleshoot data and software issues related to the core system features of the product to determine if an issue exists versus a software bug.
Shift Lead
7Brew Coffee
Louisville, KY
01.2024 - 11.2025
- Consistently maintained high standards for quality and presentation of drinks, ensuring customer satisfaction
- Efficiently operated espresso machines, grinders, and other equipment to produce consistently excellent coffee
- Provided exceptional customer service by greeting customers with a friendly demeanor and taking accurate orders
- Managed cash register transactions accurately and efficiently while maintaining a clean and organized workspace
- Collaborated with team members to ensure smooth operations during busy periods
- Maintained inventory levels by restocking supplies as needed to prevent shortages or delays in service
- Managed team of 10+ employees and kept them operating productively and working on tasks to meet business and customer needs.
- Established positive rapport with customers and staff members alike through strong communication skills.
- Rotated staff for adequate coverage and fair distribution of workload.
Receptionist Administrator
Ark MedSpa
New Albany, IN
06.2025 - 08.2025
- Greet visitors and clients warmly, providing exceptional customer service
- Manage multi-line phone systems, directing calls appropriately and taking messages as needed
- Schedule appointments and manage calendar entries using Microsoft Office and Google Workspace tools
- Handle data entry, filing, and document proofreading with accuracy and attention to detail
- Assist with office management tasks such as supply inventory and basic bookkeeping using QuickBooks or similar software
- Support administrative functions including typing, document preparation, and email correspondence
- Provide support for customer inquiries via phone, email, or in person, ensuring professional phone etiquette and support standards
- Perform clerical duties such as copying, scanning, and maintaining records in an organized manner
Administrative Coordinator
Bluegrass Landscape Service
Louisville, KY
05.2021 - 12.2024
- Supported project management efforts by tracking deadlines, and maintaining documentation.
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
Package Handler/Sorter
UPS
06.2020 - 01.2024
- Followed verbal and written instructions to properly move and ship products.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered or distributed.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed and loaded packages into correct trucks.
- Reduced processing times by quickly identifying and rectifying sorting errors.
- Examined products for imperfections and defects.
Operations Specialist
Dynacraft/Paccar
01.2023 - 04.2023
- Perform and memorized complex tasks quickly
- Attended meetings regularly to discuss revenue and daily status reports on the company
- Carry out repeated tasks daily and efficiently
- Check for inventory and stock and make sure it is ordered when needed
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Was involved in training 30+ new team members
Education
Associate Degree -
Jefferson Community And Technical College
Louisville, KYHigh School - undefined
Doss High School
Louisville, KY05.2021
Skills
- Computer literacy
- Training & development
- Analysis skills
- Typing
- Communication skills
- Clerical experience
- Customer service
- Time management
- Microsoft word
- Supervising experience
- Office experience
Remote Work
Certification
TIPS, 09/01/27
Willing To Relocate
Louisville, KY
Timeline
Technical Support
Xplor Technologies
01.2026 - Current
Receptionist Administrator
Ark MedSpa
06.2025 - 08.2025
Shift Lead
7Brew Coffee
01.2024 - 11.2025
Operations Specialist
Dynacraft/Paccar
01.2023 - 04.2023
Administrative Coordinator
Bluegrass Landscape Service
05.2021 - 12.2024
Package Handler/Sorter
UPS
06.2020 - 01.2024
High School - undefined
Doss High School
Associate Degree -
Jefferson Community And Technical College