Kimberly Sanders

• Assisted Cox cable customers with the TV and internet problems, troubleshooting, problem solving so field service agent don’t have to make a house call, advising the customers of the condition of their signals, up-selling, providing the best customer service to maintain customer as. I have transitioned to Customer loyalty department where I retain customers by offering reduced rates in pricing, loyalty discounts and disconnecting residential accounts with cox.

• I answer calls for Airbnb customers who has issues with check-in, unresponsive Host, lock outs, payment issues and etc. I also use negotiating techniques to save reservations and do call backs when needed.

• Assisting T1 Advisors with escalated calls, finish resolving issues, setting up follow-ups and commitments to ensure issues are resolved, issuing Customer Satisfaction Codes as needed, escalating trouble tickets to Site engineers, etc. Taking heavy calls from iPhone and Mac computer customers and assisting them with troubleshooting issues with their devices. Trained to assist with all components of any iPhone and iMac or Mac notebooks such as security types, iCloud, troubleshooting and referring for service appointments, setup of devices, apps, hardware, software issues with freezing and making sure i follow Apple Privacy policy as it pertains per call. I also follow Apple quality standards to make sure every customer is satisfied with the resolution presented. This is a Work from Home position
• $16.00 Ph

• I help PR Bond officers with transferring and closing cases for Community Supervision clients and I deal with misdemeanors and felony cases. I also administer Urine drug test and Breathalyzer test.

• I took in towing receipts for towed vehicle and input the information in the RSI system for storage such as names of the vehicle owner, conditions of vehicle, charges, set flags, upload documents to system, uploading pictures, release vehicles to customers after obtaining proof of ownership, using own judgement in specific situations, filing, copying, faxing, emailing, data entry and corresponding with El Paso Police Department officers, Department of Homeland Security and etc.

• I sold auto insurance policies, provide professional and courteous service to our customers, accept payments and process transactions, and identify any potential needs the customer may have.

• Dealing with patient health records. Prepared and pulling charts for patient’s appointments, organized, and maintained client charts. Filing the chart in numerical and chronological order, compiled files and put in purge storage. Assisting patients with getting their records, faxing records, copying, Microsoft office ,Computer knowledge, using phone to answer incoming calls as well as called patients, used mail machine to stamp letters and packages with postage and delivered open mail to the doctor’s offices. Checked charts for missing signatures or errors, processed electronic Medical Records and scanned records into the electronic chart, used MDI to complete information in patient electronic charts, entering data into computer. I also processed record release for patients and answered questions pertaining to the patient chart and followed the HIPAA Policy. Worked independently and as a team.

• Assisting customers with store merchandise, alcohol and liquor sales. Using the cash register to check customers out. Setting up the weekly sales ad and taking incoming calls. Zoning and making sure the store looked appropriate.

• Worked in the children’s department assisting customers with clothing sales, cash register and cleaning fitting rooms and answering phone calls. Made sure the clothes looked nice on the display shelves and did some housekeeping work. I also went to other departments to assist when help was needed.

• Building battery chargers for wheelchairs, using hand tools and blue prints. I boxed the charger up for shipping. I’m also experienced in soldering, wiring circuit boards, changing the die in the machine to crimp on harness and connecting it to a housing unit. I also crimped aluminum and metal parts on wires by hand using a tool and stripped wires.

Soldered parts onto pc boards and other components for Precision Planting and Vermeer. Stripped and cut wires, assembled parts, did re-work, trained others to solder, did other miscellaneous work as needed.

Take incoming auto claims calls, review claim facts and interview insured, claimants and witnesses. Complete claim task. Research police reports and other documentation to decide who is liable for the accident including establishing liability. Contact customers by phone and email, review property damage and refer to the repair facility, determine coverage and negotiate settlements up to authority given. Make payments to customer for property damages , help with subrogation recovery and work with agent office/appraisers to make the beat decision with the customer. The review jurisdictional reference per state. This is a WFH position.