Jennifer Leon
Del Valle,TX
Summary
Motivated business student eager to leverage leadership and organizational skills in an entry-level business management role. Demonstrates proven leadership as a soccer team captain and operational experience at H-E-B, including order fulfillment and display coordination. Strong communication abilities and adaptability to fast-paced environments contribute to team success.
Overview
4
4
years of professional experience
Work History
Perishable Representative
H-E-B plus
Bastrop, TX
10.2024 - Current
- Managed daily truck orders using weekly sales data analysis, improving product availability by 10% and reducing the out-of-stock incidents.
- Used data-driven decision-making to align daily ordering to contribute to overall sales growth.
- Identified and corrected system units to prevent lost sales, and contributed to an 8% increase.
- Contributed to improving gross margin performance, reducing inventory waste, and minimizing lost sales opportunities.
Cross-Functional
H-E-B
Bastrop, Texas
05.2023 - 10.2024
- Supported 3+ departments (front-end, curbside, stocking) during high-volume periods, increasing workflow efficiency by 18%.
- Resolved customer concerns with creative solutions, contributing to an increase in customer satisfaction.
- Operated equipment safely and efficiently, preventing operational downtime and protecting store productivity targets.
Cashier
H-E-B plus
Bastrop, TX
09.2022 - 05.2023
- Reduced customer wait times through efficient scanning and payment processing, increasing checkout throughput, and protecting sales during peak hours.
- Processed 100+ transactions per shift across cash, debit, check, and gift card payments with 98% accuracy, supporting daily revenue averaging $7,000 or more per register.
- Balanced cash drawers handling $5,000 while maintaining full compliance with company loss prevention and security measures, contributing to shrink reduction.
Customer Service Representative
All Web Leads
Austin, TX
01.2022 - 09.2022
- Collected and verified detailed customer information for over 50 clients daily, ensuring 98% data accuracy for agent matching.
- Maintained an average response time of under 3 minutes while handling high-volume call queues per shift.
- Consistently met performance metrics, achieving monthly productivity goals.
- Improved customer satisfaction scores by 10% through attentive listening, clear communication, and accurate data entry.
Education
BBA - Business Management
Texas State University
San Marcos, TX05-2026
Skills
- Time management
- Communication
- Multitasking
- Collaboration
- Account updating
- Problem-solving
- Team leadership
- Organizational skills
- Customer service expertise
- Attention to detail
Languages
Spanish
Native/ Bilingual
Affiliations
Perishable Inventory Optimization | H-E-B
Timeline
Perishable Representative
H-E-B plus
10.2024 - Current
Cross-Functional
H-E-B
05.2023 - 10.2024
Cashier
H-E-B plus
09.2022 - 05.2023
Customer Service Representative
All Web Leads
01.2022 - 09.2022
BBA - Business Management
Texas State University