JENNIFER LEWIS
Puyallup,WA
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
33
33
years of professional experience
Work History
Inside Sales Representative
Woodgrain/Huttig Bld. Products
08.2019 - Current
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Boosted lead conversion rates by conducting thorough needs assessments, identifying opportunities for upselling and crossselling.
- Exceeded monthly quotas consistently by employing persuasive sales techniques and leveraging in-depth product knowledge.
Inside Sales Representative
Cascadia Metals Inc
01.2017 - 07.2019
- Maintain and build successful customer relationships for all segments of business, working within the strategic and tactical guidelines of the business sales plan
- Prepare and communicate written quotations in a timely manner
- Develop sustainable accounts with customers through consistent contact, making outgoing calls/emails, following up sales to ensure customer satisfaction, and resolve any issues.
Inside Sales Representative
Curbell Plastics
03.2015 - 01.2017
- Responsible for working with internal and external customers in the sales function, servicing, maintaining, and growing existing accounts
Customer Service Representative
Davis Wire Corporation
12.2013 - 03.2015
- Interact with customer to provide and process information in response to inquires, concerns and requests about products
- Ensure the coordination of information and effort between Customer Service, Production, credit, shipping and other Sales personnel.
Seasonal Representative
REI
04.2013 - 06.2013
- First point of telephone contact for all Direct Sales customers
- Entered orders, updated member records, and answered all questions related to product and service
- Responded to escalated customer issues, resolving problems using sound judgment, tact and discretion
- Maximized sales and service using up selling techniques, available tools, as well as appropriate sales and service techniques.
Event Planner Assistant
Ideas Northwest
01.2013 - 06.2013
- Assisted in developing Meeker Days Festival, Pierce County's Largest Street Fair
- Acquired all volunteers to assist with the festival
- Contacted local companies to obtain donations for the festival
- Liaison between vendors and information booth.
Senior Customer Service Representative
AEP Span
06.1994 - 10.2012
- Project manager of a high volume workload with a deadline driven environment
- Served as primary point of contact for customer
- Became the lead person within the customer service department and was on the company's primary mentors/trainers for both new and established employees
- Tracked and reported project status to customer and upper management
- Worked closely with purchasing, transport, credit, shipping and vendors to insure complete and on time customer deliveries
- Responsible for order entry, scheduling, mill lead times and making modifications when required
- Temporary Outside Sales Representative at the request of management
- I filled a position when it was abruptly vacated
- It was my responsibility to give quotes on projects that were out for public and private bid, as well as making sure all customers in a territory generating $5,000,000 in sales were supported.
Customer Service Representative
Metal Sales Manufacturing
11.1990 - 04.1994
- Responsible for order entry, scheduling and routing of trucks
- Coordinated inventory to fill manufacturing orders
- Communicated with vendors regarding back order availability, future inventory and special orders.
Skills
- Highly organized & detail oriented
- Successful problem solver
- Customer focused & flexible
- Proficient in Microsoft Office suite
- Project a positive attitude
- Excellent written & verbal communication skills
- Friendly yet professional phone style
Volunteer And Community Outreach
- Leader of company March of Dimes Walk
- Volunteer of March of Dimes Signature Chef Auction
- Leader of company Food Drive for local food bank
- Co-leader for Adopt a Family for Christmas
Training And Accolades
- 11 time annual recipient of the Copter Club or Copter Club with Wings (sales team award for meeting or exceeding the budgeted sales revenue and sales margin)
- DISC - Leadership communications training
- Lean Manufacturing
- Project Management Training
- MBTI - Meyer Briggs Type Indicator
- Horizon Team Building training
- Raving Fans training
Timeline
Inside Sales Representative
Woodgrain/Huttig Bld. Products
08.2019 - Current
Inside Sales Representative
Cascadia Metals Inc
01.2017 - 07.2019
Inside Sales Representative
Curbell Plastics
03.2015 - 01.2017
Customer Service Representative
Davis Wire Corporation
12.2013 - 03.2015
Seasonal Representative
REI
04.2013 - 06.2013
Event Planner Assistant
Ideas Northwest
01.2013 - 06.2013
Senior Customer Service Representative
AEP Span
06.1994 - 10.2012
Customer Service Representative
Metal Sales Manufacturing
11.1990 - 04.1994
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