Marc Maki
Ishpeming,MI
Summary
Motivated Inside Sales Representative successful at exceeding outbound call performance benchmarks. Remains focused on increasing sales through expert customer outreach. Establishes phone presence, drives conversation by creating rapport and builds and maintains productive business relationships.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
DGI Supply
Wheeling, MI
08.2020 - Current
- Serve as a key member of the inside sales team, providing exceptional service and support to customers.
- Utilize strong product knowledge to identify customer needs and recommend appropriate solutions, resulting in increased sales, customer cost savings and satisfaction.
- Conducted outbound calls to existing clients to upsell products or service
- Actively participate in sales training programs and workshops to enhance product knowledge and sales techniques.
On-Site Account Manager
DGI Supply
Marquette, MI
05.2017 - 08.2020
- Managed and grew a portfolio for one of DGI's largest customers, providing personalized support and maintaining services for DGI Supply vending equipment.
- Hosted sales meetings and vendor visits, fostering strong relationships and promoting collaboration between DGI Supply, the customer RTI Surgical and industrial product vendors.
- Generated weekly sales reports and calculated billing statements for customer, ensuring accuracy and transparency in financial transactions.
- Oversaw the training, scheduling, and managing of two second shift employees. Created a On-Site training program guide that was used in place at other DGI Supply On-Site accounts.
General Laborer - Iron Ore Mining
Cleveland-Cliffs
Ishpeming, MI
04.2011 - 08.2016
- Loaded and unloaded materials while driving production Mining Trucks
- Repaired or replaced malfunctioning parts, including motors, pumps, valves, seals, bearings for filter bays.
- Completed documentation of maintenance activities as required by company policy.
- Cleaned tools, equipment, and work areas in order to maintain a safe and organized workspace.
Education
Associate of Applied Science - Industrial Maintenance Technology
Northern Michigan University
Marquette, MI05-2008
Associate of Applied Science - HVAC Installation And Repair
Northern Michigan University
Marquette, MI05-2008
Skills
- Proficient in customer relationship management and account maintenance
- Highly organized with exceptional attention to detail, management training
- Proficient in Microsoft Office(Word, Excel, Powerpoint) Along with sales programs(P21, Rubbertree, Pipedrive)
- Strong communication and interpersonal skills, efficient in phone call, email, and in-person sales techniques
Accomplishments
- DGI Supply Awards: Multiple "Round of Applause" Honors for Adaptability, Customer Focus, and Passion. These are submitted by work superior recommendations based of work reviews and customer feedback.
References
References available upon request.
Timeline
Inside Sales Representative
DGI Supply
08.2020 - Current
On-Site Account Manager
DGI Supply
05.2017 - 08.2020
General Laborer - Iron Ore Mining
Cleveland-Cliffs
04.2011 - 08.2016
Associate of Applied Science - Industrial Maintenance Technology
Northern Michigan University
Associate of Applied Science - HVAC Installation And Repair
Northern Michigan University
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