Jennifer Leyva
Salt Lake City,UT
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
9
9
years of professional experience
Work History
Intake Manager
Lifelawllc
Sandy, UT
08.2023 - 01.2024
- Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
- Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
- Analyzed data to identify trends and areas for improvement within the intake department, leading to increased effectiveness.
- Collaborated with other managers to develop strategies for improving overall organizational performance related to client intakes.
- Developed training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
- Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.
Front Desk Receptionist
Pacific Heritage Academy
Salt Lake City, UT
11.2022 - 08.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
Medical Assistant
University of Utah Orthopaedic Center
Salt Lake City, UT
11.2018 - 09.2020
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Assistant
Granger Medical
West Valley City, UT
11.2014 - 06.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Medical Assistant - Medical
Everest College
West Valley City, UT11.2014
Skills
- Professionalism and Ethics
- Policy Knowledge
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Excellent Communication
- Effective Communication
- Adaptability and Flexibility
- Task Prioritization
- Professionalism
- Time management abilities
Languages
Spanish
Native or Bilingual
Timeline
Intake Manager
Lifelawllc
08.2023 - 01.2024
Front Desk Receptionist
Pacific Heritage Academy
11.2022 - 08.2023
Medical Assistant
University of Utah Orthopaedic Center
11.2018 - 09.2020
Medical Assistant
Granger Medical
11.2014 - 06.2019
Medical Assistant - Medical
Everest College