Samantha Kaurich
Sterling Heights
Summary
Dynamic Intake Manager with a proven track record at PACE Southeast Michigan, excelling in team leadership and compliance. Expert in optimizing workflows and enhancing staff performance through tailored training programs. Strong problem-solving skills and a commitment to professionalism drive continuous improvement initiatives, fostering collaboration and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Intake Manager
PACE Southeast Michigan
Southfield, MI
08.2024 - Current
- Coordinated intake processes to ensure compliance with organizational standards and regulations.
- Led a team of intake coordinators and intake representatives, ensuring all tasks were completed accurately and on time to meet organizational goals.
- Maintained detailed records of participant interactions and service referrals.
- Collaborated with interdisciplinary teams to streamline intake workflows.
- Trained new staff on intake protocols and documentation requirements.
- Reviewed and updated training and program wide procedures.
- Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
Director of Intake and Enrollment
PACE Southeast Michigan
Southfield, MI
01.2022 - 07.2024
- Analyzed performance data to identify trends, informing strategic decisions for program enhancements.
- Evaluated program effectiveness, utilizing feedback to drive continuous improvement initiatives across services offered.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs throughout all departments in Intake/Enrollment.
- Created, implemented and trained all users on Salesforce platform as a new CRM for the Intake/Enrollment team.
Intake Manager
PACE Southeast Michigan
Southfield, MI
10.2019 - 12.2021
Lead Eligibility Specialist
PACE Southeast Michigan
Southfield, MI
05.2019 - 10.2019
Eligibility Specialist
PACE Southeast Michigan
Southfield, MI
10.2018 - 04.2019
Brain Training Specialist
Neurocore
Sterling Heights, MI
03.2017 - 09.2018
Education
Biopsychology
Grand Valley State University
Allendale, MI12-2014
Skills
- Professionalism and ethics
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Active listening
- Relationship building
- Employee supervision
- Staff management
- Schedule management
- Adaptability
- Project management
Timeline
Intake Manager
PACE Southeast Michigan
08.2024 - Current
Director of Intake and Enrollment
PACE Southeast Michigan
01.2022 - 07.2024
Intake Manager
PACE Southeast Michigan
10.2019 - 12.2021
Lead Eligibility Specialist
PACE Southeast Michigan
05.2019 - 10.2019
Eligibility Specialist
PACE Southeast Michigan
10.2018 - 04.2019
Brain Training Specialist
Neurocore
03.2017 - 09.2018
Biopsychology
Grand Valley State University