Samantha Kaurich
Sterling Heights
Summary
Dynamic Intake Manager with a proven track record at PACE Southeast Michigan, excelling in team leadership and compliance. Expert in optimizing workflows and enhancing staff performance through tailored training programs. Strong problem-solving skills and a commitment to professionalism drive continuous improvement initiatives, fostering collaboration and achieving organizational goals.
Overview
8
8
years of professional experience
Work History
Intake Manager
PACE Southeast Michigan
08.2024 - Current
- Coordinated intake processes to ensure compliance with organizational standards and regulations.
- Led a team of intake coordinators and intake representatives, ensuring all tasks were completed accurately and on time to meet organizational goals.
- Maintained detailed records of participant interactions and service referrals.
- Collaborated with interdisciplinary teams to streamline intake workflows.
- Trained new staff on intake protocols and documentation requirements.
- Reviewed and updated training and program wide procedures.
- Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
Director of Intake and Enrollment
PACE Southeast Michigan
01.2022 - 07.2024
- Analyzed performance data to identify trends, informing strategic decisions for program enhancements.
- Evaluated program effectiveness, utilizing feedback to drive continuous improvement initiatives across services offered.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs throughout all departments in Intake/Enrollment.
- Created, implemented and trained all users on Salesforce platform as a new CRM for the Intake/Enrollment team.
Intake Manager
PACE Southeast Michigan
10.2019 - 12.2021
Lead Eligibility Specialist
PACE Southeast Michigan
05.2019 - 10.2019
Eligibility Specialist
PACE Southeast Michigan
10.2018 - 04.2019
Brain Training Specialist
Neurocore
03.2017 - 09.2018
Education
Biopsychology
Grand Valley State University
Allendale, MI12-2014
Skills
- Professionalism and ethics
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Active listening
- Relationship building
- Employee supervision
- Staff management
- Schedule management
- Adaptability
- Project management
Timeline
Intake Manager
PACE Southeast Michigan
08.2024 - Current
Director of Intake and Enrollment
PACE Southeast Michigan
01.2022 - 07.2024
Intake Manager
PACE Southeast Michigan
10.2019 - 12.2021
Lead Eligibility Specialist
PACE Southeast Michigan
05.2019 - 10.2019
Eligibility Specialist
PACE Southeast Michigan
10.2018 - 04.2019
Brain Training Specialist
Neurocore
03.2017 - 09.2018
Biopsychology
Grand Valley State University
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