Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Work Availability
References
Timeline
Receptionist
Shedrick T. Roberson

Shedrick T. Roberson

Visionary
Houston,TX

Summary

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. Personable and dependable candidate in classroom settings. Dedicated individual possessing extensive lived-experience in the re-entry space. Brings strong skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Displays positive attitude and obligation to continuous learning and growth. Committed to making meaningful contributions and advancing organizational goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Intake Manager

Crosswalk Center
07.2024 - 07.2025
  • Compiled training materials for new staff, ensuring consistency in knowledge and understanding of the intake process.
  • Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards compliance with associated regulations.
  • Enhanced client experience with timely follow-ups and comprehensive documentation of their needs and concerns.
  • Established productive relationships with external partners such as healthcare providers, potential employers, and community organizations to facilitate smooth client transitions into our services.
  • Revised and maintained a comprehensive intake orientation packet that served as the go-to resource for all staff involved in the client onboarding process.
  • Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
  • Collaborated with other managers to develop strategies for improving overall organizational performance related to client intakes.

Education

Bachelor of Science - Biblical Studies

Southwestern Baptist Theological Seminary
Fort Worth, TX
05-2017

Associate of Arts - General Liberal Arts

Alvin Community College
Alvin, TX
05-2003

Skills

  • Professionalism and ethics
  • Group facilitation & Conflict resolution
  • Reliability
  • Critical thinking
  • Organizational skills
  • Self motivation
  • Verbal and written communication
  • Adaptability and flexibility
  • Operational efficiency
  • Training and mentoring

Accomplishments

  • Collaborated with organization team-members in the development of Men's Clothes Closet
  • Leveraged partnerships with organizations for temporary employment for clients
  • Implemented community engagement on behalf of the organization
  • Achieved proficiency in the Intake Status Report
  • Facilitated daily group meetings

Certification

  • NCCER/OSHA-30 Certification, Houston Community College HCC - 2025
  • Training of Trainers Training (TOT), University of Texas - July, 2025
  • Recovery Support Peer Specialist (RSPS), Texas Certification Board - May 2025
  • Transportation Workers Identification Credential (TWIC) - [expires: April 2030]
  • Class A Commercial Drivers License (CDL) - March 2024
  • Advanced Gavelier Bronze Communicator, Toastmasters International Affiliate - April 2019
  • Competent Gavelier Communicator, Toastmasters International Affiliate - September 2013
  • Certificate in Real Estate Law, Blackstone Career Institute - May 2007
  • Serving of Motor Vehicle Air Conditioning Certification, IMACA Education Foundation - March 2004
  • Business Computer Information Systems II, Windham School District - August 2000

Interests

Passionate about balancing physical health with mental and emotional wellness

Preaching/Teaching

Prison Ministry

Entreprenuerialship

Music Instrumentation

Commencement/Motivational Speaking

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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References

Donald Lacy, Retired TDCJ Chaplain/Chaplaincy Consultant

Corbert Gomez, Director of Prison Ministry - Antioch Community Church

Jackie Eaton, Director of Community Outreach - Montrose Center

Mike Barber, Former Houston Oiler - Founder of Mike Barber Ministry

Queen McGruder, Operations Manager - Crosswalk Center

Melvin Coleman, Driving Instructor - Lee College

Steven Sosa, Recovery Support Peer Specialist - Montrose Center

Timeline

Intake Manager

Crosswalk Center
07.2024 - 07.2025

Bachelor of Science - Biblical Studies

Southwestern Baptist Theological Seminary

Associate of Arts - General Liberal Arts

Alvin Community College
Shedrick T. RobersonVisionary
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