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Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Resourceful Tax Examiner ensuring all tax information is completed according to deadlines and procedures. Organized and coordinated with working a flexible schedule, including weekends and evenings. Outstanding research and writing skills with the creativity to think outside-the-box.
Detail-focused Tax Examiner known for high productivity and efficiency in task completion. Possess specialized skills in tax law interpretation, compliance assessment, and audit procedures. Excel at analytical thinking, problem-solving, and clear communication, ensuring accurate and timely resolution of tax-related issues.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Dynamic, bilingual (Spanish/English) professional with over a decade of experience in medical office operations and extensive expertise in claims adjudication and leave management at Reliance Matrix. Proven track record of enhancing process efficiency, ensuring compliance with regulations, and delivering measurable improvements in operational performance. Deep medical knowledge, including billing, insurance, and patient care, paired with strong skills in data analysis, customer relationship management, and cross-functional collaboration.

Accomplished Title Examiner with a proven track record at WFG National Title Insurance, adept in verification and records analysis, enhancing property transfer. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Proven ability to identify and resolve title issues, ensuring clear and marketable titles. Valued for collaborative approach to teamwork and unwavering commitment to achieving accurate and thorough results. Possesses key skills in document analysis, legal compliance, and problem-solving. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Organized Insurance Claims professional offering expertise in investigation, litigation and settlements. Proficient in executing claims transactions and applying settlement protocols to foster timely, fair and accurate claims processing. Track record of superior performance in tea, leadership roles.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Jennifer L. Fraser-Durgan

Summary

Overview

Work History

DSS Examiner

Medical Office Secretary

Therapy Aide

Education

Bachelor of Science - Degree Science

No Degree - Human Services

Associate of Science - Human Services

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Skills

Timeline

DSS Examiner

Therapy Aide

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Medical Office Secretary

Bachelor of Science - Degree Science

No Degree - Human Services

Associate of Science - Human Services

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