Jennifer L. Fraser-Durgan
Watertown,NY
Summary
Experienced social work professional with over 15 years in high-pressure settings. Demonstrated ability to connect with clients and provide support in fast-paced environments. Achieved Dean's list recognition, reflecting commitment to excellence. Effective communicator with a focus on client-centered solutions.
Overview
2026
2026
years of professional experience
Work History
DSS Examiner
Jefferson Co.Dept. of Social Services
01.2010 - Current
- Applied comprehensive understanding of Medicare and Medicaid services, focusing on billing aspects.
- Maintained accurate case documentation while composing meticulous notations.
- Facilitated client interviews to verify eligibility for ongoing assistance programs such as SNAP, MA, HEAP, and TA.
- Coordinated with outside agencies to ensure consistency in case details.
- Assessed certification forms by carefully examining requisite documentation.
- Collaborated with colleagues to act as an information resource for referrals.
- Managed housing referrals alongside reconciliation of CWEP and Job Club sanctions when necessary.
- Utilized critical thinking to resolve client queries promptly.
Medical Office Secretary
Cardiology Associates
2008 - 01.2010
- Managed scheduling of numerous doctor appointments to improve access for patients.
- Utilized knowledge of insurance and copays to assist patients effectively.
- Exhibited professionalism in interactions with patients and families.
- Ensured compassionate care for elderly patients navigating billing and scheduling challenges.
Therapy Aide
JRC
01.2007 - 01.2008
- Supported daily routines for individuals, enhancing overall engagement and well-being.
- Assisted disabled clients in accomplishing specific goals through structured activities.
- Exhibited empathy while collaborating with disabled individuals during care sessions.
- Organized outings that fostered social interaction and skill development for clients.
Education
Bachelor of Science - Degree Science
Excelsior University
Albany NY03.2025
No Degree - Human Services
Keuka College
Penn Yan, NY2019
Associate of Science - Human Services
Jefferson Community College
Watertown, NY06.2009
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Indian River High
07.1998
Skills
- Interpersonal communication Active listening Verbal and written communication Conflict resolution Team collaboration
Timeline
DSS Examiner
Jefferson Co.Dept. of Social Services
01.2010 - Current
Therapy Aide
JRC
01.2007 - 01.2008
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Indian River High
Medical Office Secretary
Cardiology Associates
2008 - 01.2010
Bachelor of Science - Degree Science
Excelsior University
No Degree - Human Services
Keuka College
Associate of Science - Human Services
Jefferson Community College
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