Jennifer Lien
San Jose,CA
Summary
Dedicated and detail-oriented administrative professional with over 15 years of experience in customer service and medical billing. Committed to providing exceptional support and ensuring projects are completed on time with the highest quality.
Overview
12
12
years of professional experience
Work History
Medical Biller
Dr. Menkes office
12.2008 - 10.2020
- Liaised between patients, insurance companies, and billing office
- Responded patient concerns and questions on a daily basis via phone, email and in person
- Resolved patient complaints and issues with a focus on delivering excellent service
- Assisted patients in understanding insurance benefits, leading to a positive experience during their visit
- Processed payment with focus on accuracy and efficiency
- Managed patient accounts and processed transactions accurately
- Posted charges and payments from insurances and office visits
- Verified insurance of patients to determine eligibility and contacted insurance when there was a problem with payment
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices
- Prepared billing statements for patients and verified correct diagnostic coding
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification
- Generated reports and analyzed trends to maximize reimbursement and reduce claim denials
- Implemented quality control measures to identify potential errors before submitting claims, reducing rejections significantly
- Maintain office supplies inventory and place orders as necessary
Education
Bachelor of Science - Health Science (Community Health Education)
San Jose State University
San Jose, CA05.2010
GED -
Foothill College
Los Altos, CA05.2004
High School Diploma -
Saint Francis High School
Mountain View, CA05.1998
Skills
- Adaptability and Flexibility
- Self Motivated
- Personable
- Reliability
- Team player
- Dedicated
- Organizational Skills
- Administrative and Office Support
- Data Entry/Accounts Receivable
Timeline
Medical Biller
Dr. Menkes office
12.2008 - 10.2020
Bachelor of Science - Health Science (Community Health Education)
San Jose State University
GED -
Foothill College
High School Diploma -
Saint Francis High School