Jennifer Lilley
Ocean City,MD
Summary
Dynamic professional with extensive experience in customer service and team management at Outback Steakhouse. Proven ability to train staff effectively while fostering patient-focused care. Skilled in clinical documentation and vital signs monitoring, ensuring high-quality service and satisfaction. Recognized for implementing positive changes based on customer feedback and enhancing operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server/Bartender
Outback Steakhouse
12.2024 - Current
- Certified Trainor- responsible for training new servers and bartenders
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Medical Assistant
West Ocean City Injury and Illness Center
08.2023 - 01.2025
- Responsible for training newly hired medical assistants.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Prepared lab specimens for diagnostic evaluation including drug screening.
- Completed EKGs and other tests based on patient presentation in office.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Restaurant Manager
Outback Steakhouse
10.2016 - 08.2023
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
Education
ADN RN
Wor-Wic Community College
Salisbury 08-2026
High School Diploma -
Stephen Decatur High School
Berlin, MD05-2009
Skills
- Patient-focused care
- Team management and supervision
- Immunization administration
- Clinical documentation
- Vital signs monitoring
- Professional bedside manner
- Customer service
Certification
- LPN License - Jan 2026
- BSL- Dec 2024
Timeline
Server/Bartender
Outback Steakhouse
12.2024 - Current
Medical Assistant
West Ocean City Injury and Illness Center
08.2023 - 01.2025
Restaurant Manager
Outback Steakhouse
10.2016 - 08.2023
ADN RN
Wor-Wic Community College
High School Diploma -
Stephen Decatur High School
Awards
Peer nominated Unsung Hero award.