Jennifer Linder
Triad Insurance Management Services
COATESVILLE,PA
31
years of professional experience
Detail-oriented administrative assistant with a strong background in clerical support and customer engagement. Recognized for maintaining efficient recordkeeping and delivering exceptional service, ready to support operational excellence.
Work History
Customer Service Representative
3 Years 10 Months- Assisted customers with policy inquiries, ensuring accurate information delivery and prompt resolutions.
- Produced and distributed policies.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant, Codes and Life Safety
22 Years 3 Months- Coordinated scheduling and appointments for township inspectors enhancing operational efficiency.
- Processed construction permit applications and issued permits
- Managed correspondence, ensuring timely responses to contractor and resident inquiries and requests.
- Developed and maintained filing systems, improving document retrieval accuracy and speed.
- Oversaw inventory management of office supplies, ensuring availability.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to contractor inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Medical Office Manager, Radiation Oncology
4 Years 10 Months- Oversaw daily operations, ensuring compliance with healthcare regulations and standards.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Developed close working relationships with front office staff, radiation therapists, nursing staff and physicians.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed patient records.
- Transcribed patient medical reports for records
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
Education
High School Diploma
Skills
Customer service
Problem resolution
Data entry
Documentation
Recordkeeping
Clerical support
Microsoft Excel
Microsoft Outlook
Computer proficiency
Office equipment proficiency
Prioritization
Professional telephone demeanor
Timeline
Customer Service Representative
Triad Insurance Management Services
07.2022 - 05.2026Read More
Administrative Assistant, Codes and Life Safety
East Whiteland Township
04.2000 - 07.2022Read More
Medical Office Manager, Radiation Oncology
Paoli Memorial Hospital
06.1995 - 04.2000Read More
Henderson High School
High School Diploma
Read More