Jennifer Lloyd
Hanover,MD
Summary
Encouraging manager and problem solver, able to quickly and comprehensively analyze and apply data, while simultaneously using talents to lead, motivate and build teams with excellent customer relations aptitude, rapport, and people passion. Proficient in using independent decision-making skills and sound judgement to positively impact company success, and customer retention. Dedicated to applying training, monitoring and morale building abilities to enhance employee engagement, boost performance, and promote organizational efficiency. Proactive, resilient, and thrives in fast paced environments, while maintaining detail.
Overview
14
14
years of professional experience
Work History
Store Manager
Champs Sports
Arundel Mills, Towson Town Center, Lynnhaven Mall
08.2018 - Current
- Coaching and motivating team to create exceptional customer experience, and top performances
- Upholding standards in recruiting, hiring, training, customer service, visual merchandising, and all aspects of store operations.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Create and execute plans to drive key performance indicators, maximizing profitability
- Partnered between customers, associates, store leadership and corporate business partners
Store Manager
Footaction USA
Fashion Square Mall, Greenbrier Mall
08.2015 - 08.2018
Store Manager
Foot Locker
White Marsh Mall, Eastpoint Mall, Glen Burnie Mall
02.2010 - 05.2015
Skills
- Collaborative Team Communication
- Active Listener and Learner, Open to Feedback
- Staff Management, People Development, Leadership and Coaching
- Data Analysis
- Business Administration and Sales Reporting
- Agility and Adaptability in reaction to changing Business/Customer Needs
- Problem Solving, Critical Thinking, and Strategic Decision Making
- Inventory Control and Management
- Planning, Budgeting, and Forecasting
- Customer Relationship Management
- Technology Integration (Handhelds, POS, BI Dashboard, Oracle, Simple Tools, Sharepoint, Omni Channel)
- Recruiting and Networking
- Implementation of Improvement Plans
Accomplishments
Top 10% Companywide Performance-2021
Sales Award Ring Recipient-2021
Manager of the Year- 2019
Team of the Year -2019
Northeast Region Top Percent Gain Bronze-2019
Gold Sales Leadership Award-2019
Silver Sales Leadership Award-2021
Bronze Sales Leadership Award-2022
Timeline
Store Manager
Champs Sports
08.2018 - Current
Store Manager
Footaction USA
08.2015 - 08.2018
Store Manager
Foot Locker
02.2010 - 05.2015