Tawnya Langston
Estacada,OR
Summary
Dynamic Customer Care Coordinator at Numotion with a proven track record in enhancing customer satisfaction and resolving complaints effectively. Skilled in billing management and data entry, I excel in fast-paced environments, ensuring accurate updates and fostering collaborative team communication to drive results and improve service levels.
Overview
29
29
years of professional experience
Work History
Customer Care Coordinator
Numotion
Tualatin, OR
10.2001 - Current
- Tracked customer communications including emails and phone calls.
- Ensured accurate updates of billing data and customer profiles.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Resolved customer complaints in a professional manner.
- Managed multiple tasks simultaneously in a fast-paced environment.
Data Entry/Billing Specialist
Sunnyside 205 Dermatology
Clackamas, OR
01.1996 - 01.1998
- Collected, posted and managed patient account payments.
- Reconciled daily cash receipts with total deposits on bank statement.
- Performed additional duties as assigned by management team.
Education
Medical Secretary -
Apollo College
Portland, OR06-1990
High School Diploma -
Estacada High School
06-1989
General Studies
Mt Hood Community College
Gresham, OR Skills
- Customer service
- Data entry
- Billing management
- Complaint resolution
- Customer relationship management
- Collaborative Team Communication
- Team collaboration
- Attention to detail
- Problem solving
Accomplishments
- won best of the best award in 2021
Timeline
Customer Care Coordinator
Numotion
10.2001 - Current
Data Entry/Billing Specialist
Sunnyside 205 Dermatology
01.1996 - 01.1998
Medical Secretary -
Apollo College
High School Diploma -
Estacada High School
General Studies
Mt Hood Community College
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