Jennifer Lodge
Saginaw,MI
Summary
Detail-oriented medical assistant with expertise in HIPAA compliance, patient scheduling, and medical records management. Committed to enhancing patient care and streamlining processes, ensuring efficient communication between healthcare providers and patients.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Advanced Cardiovascular Clinic
Flushing, MI
11.2021 - Current
- Managed patient scheduling using electronic health record systems to optimize appointment flow.
- Coordinated communication between medical staff and patients, ensuring clarity and efficiency in information exchange.
- Processed insurance claims accurately, reducing errors and improving reimbursement timelines.
- Maintained organized patient records, enhancing retrieval speed and workflow efficiency for clinical staff.
- Assisted in training new administrative staff on office procedures and software applications, fostering team development.
- Developed streamlined processes for handling patient inquiries, increasing response times and satisfaction rates.
- Implemented data entry protocols that improved accuracy of patient information management systems.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Generated reports and logged patient information for reliable records.
- Developed strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services.
- Managed incoming phone calls efficiently, directing callers to appropriate personnel while providing courteous service at all times.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Called patients to confirm scheduled appointments day in advance.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Maintained and updated patient records for accurate, current medical histories.
- Contributed to a positive office environment by fostering strong working relationships with colleagues, resulting in improved team collaboration.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Scheduled patient appointments and placed reminder calls to deliver exceptional customer experience.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Conducted insurance verification and preauthorizations and managed patient charts.
- Facilitated seamless communication between patients and healthcare providers through diligent message relay and prompt follow-up actions as needed.
- Supported office staff and operational requirements with administrative tasks.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Used [Software] to schedule appointments for doctor visits and procedures.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Assisted with medical coding and billing tasks.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Performed various administrative tasks by filing, copying and faxing documents.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Received and routed laboratory results to correct clinical staff members.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Conducted patient intake interviews, recording and documenting relevant information.
Orthotic and Prosthetic Authorization Specialist
Wright and Filipis
Saginaw, MI
04.2016 - 05.2020
- Facilitated authorization processes for patient services, ensuring compliance with healthcare regulations.
- Reviewed and processed insurance claims to secure timely approvals and minimize delays.
- Collaborated with medical staff to gather necessary documentation for authorization requests.
- Analyzed trends in authorization denials, implementing strategies to reduce occurrences.
- Trained new team members on best practices in authorization procedures and system usage.
- Streamlined workflows by integrating electronic health record systems for improved efficiency.
- Led initiatives to improve turnaround times for authorizations, resulting in increased patient satisfaction.
- Optimized workflow processes through effective communication between departments regarding authorization needs and statuses.
- Supported clinical staff by providing timely updates on the status of prior authorizations for various services.
- Collaborated with healthcare providers to obtain necessary documentation for prior authorization requests.
- Contributed to team goals by consistently meeting or exceeding individual productivity targets for processing authorization requests.
- Assisted in training new team members on company policies and procedures for handling authorization requests.
- Maintained compliance with HIPAA regulations, safeguarding sensitive patient information during the authorization process.
- Increased accuracy by diligently reviewing and verifying patient eligibility, coverage, and benefits information.
- Demonstrated adaptability with changing insurance requirements, maintaining up-to-date knowledge through continuous education efforts.
- Prevented delays in care delivery by proactively identifying potential issues during the pre-authorization process and seeking clarification from providers when needed.
- Developed strong relationships with insurance representatives to expedite approvals and resolve issues promptly.
- Enhanced departmental efficiency with thorough knowledge of insurance guidelines and medical terminology.
- Expedited claim processing by submitting complete and accurate information in accordance with payer requirements.
- Improved patient satisfaction by streamlining authorization processes and ensuring timely responses to inquiries.
- Promoted positive customer experiences by addressing concerns or questions related to authorizations in a professional manner.
- Resolved discrepancies with client applications to verify eligibility.
- Processed and certified documents for accuracy and compliance with government regulations.
- Communicated with people from various cultures and backgrounds on application process.
- Trained staff on current eligibility requirements and policies.
- Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
- Attended ongoing professional training to facilitate accurate and productive credit management.
Education
Bachelor of Science - Healthcare Administration
Davenport University
Grand Rapids, MI05-2026
Associate of Applied Science - General Studies
Delta College
Bay City, MI01-2026
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- EMR / EHR
- Direct patient care
- Clinical documentation
- Reliable team player
- Electronic medical records
- Professionalism and ethics
- Insurance verification
- Appointment setting
- Medical records management
- Medical office administration
- Complex Problem-solving
- Patient relations
- Healthcare software proficiency
- Conflict resolution
- Insurance authorizations
Timeline
Medical Assistant
Advanced Cardiovascular Clinic
11.2021 - Current
Orthotic and Prosthetic Authorization Specialist
Wright and Filipis
04.2016 - 05.2020
Bachelor of Science - Healthcare Administration
Davenport University
Associate of Applied Science - General Studies
Delta College