Jennifer Lohrenz
Chandler,AZ
Summary
Friendly and reliable waitress with over 10 years of experience in fast-paced dining environments. Proven ability to provide excellent customer service, manage multiple tables efficiently, and ensure guest satisfaction. Strong knowledge of food safety practices, menu offerings, and POS systems. Committed to creating a welcoming atmosphere and enhancing the dining experience.
Overview
11
11
years of professional experience
Work History
Waitress
Perkins Family Restaurant
11.2019 - 04.2025
- Greet and seat customers, provide menu recommendations, and take accurate orders.
- Serve food and beverages promptly and courteously.
- Handle up to 6 tables simultaneously during busy hours with efficiency .
- Upsell menu items and daily specials.
- Resolved customer complaints quickly, resulting in a 95% guest satisfaction score.
- Maintained a clean and organized work environment, adhering to all food safety regulations.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Exhibited strong multitasking abilities, balancing multiples tables and orders while delivering prompt service in a fast-paced environment.
Waitress
Ruby Tuesdays
09.2017 - 10.2019
- Demonstrated excellent teamwork by assisting servers with drink refills, table clearing, and food delivery.
- Developed strong multitasking skills by balancing up to 4 to 5 tables at once.
- Maintained a clean and organized work environment, adhering to all food safety regulations.
Shift Leader
Mrs Fields Cookies
12.2015 - 10.2017
- Train and mentor new team members on procedures, safety protocols, and customer service.
- Open and close the bakery, including handling cash deposits and shift reports.
- Resolve customer complaints quickly and professionally, maintaining high star online rating.
- Coordinate with staff to manage order flow and reduce wait times during peak hours.
- Monitor inventory and assist in placing supply orders to avoid shortages.
- Stepped into shift leader role regularly to support management and coordinate staff.
- Assisted with scheduling and team performance reviews.
- Provided exceptional service to guests, maintaining a loyal customer base.
- Showcased ability to handle multiple tasks efficiently.
- Supervise front-of-house staff during shifts, ensuring smooth operations and adherence to service standards.
- Maintained exceptional service levels under pressure, effectively addressing demanding customer interactions.
- Showcased ability to handle multiple tasks efficiently.Supervise front-of-house staff during shifts, ensuring smooth operations and adherence to service standards.
Bartender/ Waitress
Flickas Reasturaunt
12.2013 - 01.2014
- Handled high-pressure situations with composure, maintaining excellent service standards .
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their
- Checked guests' identification before serving alcoholic beverages.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Prepared and served a wide variety of cocktails, beer, wine, and non-alcoholic drinks in a high-volume bar.
Education
Bachelor Of Science - Physical Education
Eastern Illinois University
Charleston, IL05.2002
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Attention to detail
- Order taking
- Cleanliness
Timeline
Waitress
Perkins Family Restaurant
11.2019 - 04.2025
Waitress
Ruby Tuesdays
09.2017 - 10.2019
Shift Leader
Mrs Fields Cookies
12.2015 - 10.2017
Bartender/ Waitress
Flickas Reasturaunt
12.2013 - 01.2014
Bachelor Of Science - Physical Education
Eastern Illinois University
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