Jennifer Lombardo
Bristol,Rhode Island
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supplement Store Manager and Wellness Advocate
The BioMed Center of New England
12.2022 - Current
- Leadership: Foster a positive and collaborative team environment to enhance productivity and customer satisfaction
- Customer Service: Provide exceptional customer service by offering advice for supplements, nutrition and health products
- Address customer inquiries, concerns, and feedback promptly and professionally
- Products Knowledge: Staying up to date on the latest trends, research, and developments in the health and wellness industry
- Train staff on products knowledge, ensuring they can effectively communicate the benefits of various supplements to clients
- Inventory Management
- Sales and Marketing
- Reporting and Compliance.
Receptionist and Veterinary Assistant
Warren Animal Hospital
07.2021 - 11.2022
- Perform initial client interactions, manage appointments, and handle inquiries, ensuring a positive customer experience
- Assist in the examination and treatment of animals, under the supervision of the Vet
- Conduct Laboratory tests
- Educate pet owners on medication administration, and post treatment instructions
- Maintain accurate and organized medical records for all patients
- Handle administrative tasks, such as processing invoices, maintaining inventory, and managing client files.
Emergency Department Technician
Charlton Memorial Hospital
05.2018 - 05.2020
- Maintained 100% Accountability and Serviceability of all assigned Responsibilities and Tasks
- Assist in the triage and assessments of patients
- Successfully managed the daily schedule, while supervising and communicating with Team Members
- Ensured all Requirements are documented and obtained proper Approval, protecting the confidentiality of all Medical Records and Patient Information
- Provide direct patient care
- Collaborate with healthcare team to ensure timely and accurate delivery of patient care
- Respond to emergency situations and codes, implementing appropriate interventions
- Accurate documentation of patient assessments, interventions and outcomes in the electronic health record.
Emergency Medical Technician/ First Responder
Bristol Fire Department
05.2016 - Current
- Respond to emergency calls for medical assistance, assessing the situation and providing appropriate care
- Administer life-saving interventions, including CPR, defibrillation, and medication administration
- Stabilize and transport patients to medical facilities ensuring their safety and comfort
- Document patient assessments, interventions, and outcomes accurately and in a timely manner
- Maintain and restock ambulance equipment and supplies to ensure readiness for emergency responses
- Participate in continuous training and professional development to stay current with evolving practices and protocols.
Education
Major: Electrical Technician -
Blue Hills Regional Vocational High School
Canton, MACertificate -
Institute of Integrated Nutrition Health Coaching
New York, NY05.2024
Some College (No Degree) -
Roger Williams University Paramedic Program
Providence, RISkills
- Clear Thinker
- Problem-Solver
- Data Management
- Leadership
- Negotiation
- Highly Organized
- Document Analysis
- Data Entry
- Attention to Detail
- Training
- Coachable
- Excellent Verbal and Written Communication Skills
- Time Management
- Strong Writing Ability
- Integrity
- Works Well Independently
- Research and Analysis
- Interpersonal Skills
- Creative
- Self-Driven
- Legal Compliance
- Multi-Tasking
- Proficient in MSOffice, Excel, EPIC, Google Workspace, EMR, Medi Tech, Social Media Management, ADP, PeopleSoft, Databases, Troubleshooting, Company Representation and Regulatory Compliance
- Adept in HIPAA, Documentation, Health Information Systems, Patient Relations, Prior Authorizations, Electronic Health Records, Medical Records, Billing, Medical Terminology and Medical Insurance
- Knowledgeable in Leadership, Reporting, Complaint Resolution, Accurate Data Entry, Communications, Training, Teamwork, Self-Management, Customer Care, Learning and Adaptability
Certification
- Google IT Support Technical Support Fundamentals
- First Aid, First Responder, BLS/CPR/AED Certified
- 200 hour Yoga Teacher Certificate
- Certified Home Health Aid
- NREMT-Basic Certified
- BLS
Timeline
Supplement Store Manager and Wellness Advocate
The BioMed Center of New England
12.2022 - Current
Receptionist and Veterinary Assistant
Warren Animal Hospital
07.2021 - 11.2022
Emergency Department Technician
Charlton Memorial Hospital
05.2018 - 05.2020
Emergency Medical Technician/ First Responder
Bristol Fire Department
05.2016 - Current
Major: Electrical Technician -
Blue Hills Regional Vocational High School
Certificate -
Institute of Integrated Nutrition Health Coaching
Some College (No Degree) -
Roger Williams University Paramedic Program