Kaily Huffman
Summary
An experienced healthcare professional and passionate psychology student with strong organizational skills. I am eager to secure an entry-level social worker or case management position, and ready to help the team achieve company goals.
Overview
3
3
years of professional experience
Work History
Medical Assistant/Patient Advocate
The BioMed Center Of New England
06.2023 - Current
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Conducted community outreach events to promote wellness initiatives and expand access to healthcare services within the local area.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Medical Assistant Float/Phlebotomist
Actalent/ Pat Summit Clinic, UT Medical
06.2022 - 05.2023
- Streamlined documentation processes for efficient record-keeping and compliance with agency requirements.
- Increased client engagement in treatment plans by utilizing motivational interviewing techniques and active listening skills.
- Advocated on behalf of clients during meetings with service providers, securing necessary resources for optimal care.
- Delivered quality case management services within a high-stress environment, consistently meeting deadlines and maintaining professionalism under pressure.
- Provided crisis intervention services when required, deescalating situations and connecting clients with appropriate supports to ensure their safety.
- Maintained up-to-date knowledge of community resources through ongoing professional development and networking activities.
- Collaborated with colleagues on interdisciplinary teams to develop comprehensive care plans addressing clients'' physical, emotional, and social needs.
- Participated in diagnosis and development of appropriate treatment plans.
- Interpreted and explained treatment and benefit programs to clients.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
Clinical Research Coordinator
Alliance For Multispecialty Research
02.2021 - 04.2022
- Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
- Coordinated with cross-functional teams to ensure timely completion of clinical trial milestones.
- Maintained compliance with regulatory guidelines through rigorous documentation and protocol adherence.
- Trained new team members on essential clinical research protocols and procedures, promoting a culture of continuous learning.
- Increased participant retention rates through proactive follow-up efforts and regular engagement activities.
- Prepared detailed informed consent documents to clearly communicate risks, benefits, expectations, rights and responsibilities related to participation in clinical trials.
- Developed strong relationships with trial sponsors, ensuring ongoing collaboration and future project opportunities.
- Contributed to the successful completion of clinical trials by proactively resolving issues, mitigating risks, and meeting deadlines in a fast-paced environment.
- Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
- Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
- Collected data and followed research protocols, operations manuals, and case report form requirements.
- Gathered, processed, and shipped lab specimens.
- Performed blood draws
Phlebotomist
TriCore Reference Laboratory
08.2020 - 02.2021
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
Education
Bachelor of Arts - Psychology
University of Arizona
Tucson, AZ05.2025
Vocation/Clinical Lab Assistant & Phlebotomist - General Studies/Medical Assistant
Central New Mexico Community College
Albuquerque, NM08.2019
Skills
- Behavioral Health Knowledge
- Elderly Care Knowledge
- Resource Coordination
- Client Advocacy
- Medical Records Management
- Trauma-Informed Care
- Empathy Development
- Community Outreach
- EMR / EHR
- Direct Patient Care
- Team Collaboration
- Documentation and Reporting
Languages
Spanish
Limited Working
Timeline
Medical Assistant/Patient Advocate
The BioMed Center Of New England
06.2023 - Current
Medical Assistant Float/Phlebotomist
Actalent/ Pat Summit Clinic, UT Medical
06.2022 - 05.2023
Clinical Research Coordinator
Alliance For Multispecialty Research
02.2021 - 04.2022
Phlebotomist
TriCore Reference Laboratory
08.2020 - 02.2021
Bachelor of Arts - Psychology
University of Arizona
Vocation/Clinical Lab Assistant & Phlebotomist - General Studies/Medical Assistant
Central New Mexico Community College