Lina Viafara
Houston,TX
Summary
Enthusiastic Leasing Consultant with 3 years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
9
9
years of professional experience
Work History
Leasing Specialist
BlueStone Premier
Houston, Texas
02.2021 - Current
- Kept records of correspondence with residents and tenants.
- Received, checked and processed applications for new leases.
- Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Contacted and followed up with tenants on renewal notices.
- Took prospective clients on property tours, answered questions and addressed concerns.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
Leasing Agent
INDUS MGMT
Houston, Texas
09.2017 - 03.2019
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
- Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Checked rental eligibility by following company's verification process.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
Sales Associate
ACE Cash Express Inc.
Houston, AR
01.2015 - 01.2017
- Operated cash register, collected payments, and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered incoming telephone calls to provide store, products, and services information.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Answered customers' questions and addressed problems and complaints in person and via phone.
Education
High School Diploma -
Furr High School
Houston, TX07.2008
Skills
- Common Sense Reasoning
- Relationship Building
- Client Relations
- Complaints Investigation
- Customer Service
Timeline
Leasing Specialist
BlueStone Premier
02.2021 - Current
Leasing Agent
INDUS MGMT
09.2017 - 03.2019
Sales Associate
ACE Cash Express Inc.
01.2015 - 01.2017
High School Diploma -
Furr High School