Erika Chatman
St Louis,MO
Summary
Well-qualified manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
4
4
years of professional experience
Work History
Senior Leasing Agent
Vinebrook Homes
St. Louis, MO
01.2021 - Current
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Held high approval rating and maintained customer loyalty with top-notch service.
- Escalated major issues to property manager for immediate remediation.
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates.
- Liaised between property owners and tenants about expectations, paperwork, payments and other logistics.
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
Lead Leasing Agent
McCormack Baron Management
St. Louis, MO
07.2018 - 01.2021
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
- Collected monthly rent payments and other fees, always properly recording and processing money.
- Collected rent and tracked resident payments and information in computer system.
- Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
- Helped clients find leases to suit needs such as handicapped access, pet-friendly locations and one-story configurations.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
Education
Associate of Science - Business Administration And Management
Saint Louis Christian College
Florissant, MO05.2025
Skills
- Leasing Terms and Specifications
- Fair Housing Policies
- Lease Agreements
- Common Sense Reasoning
- Sale and Rental Recordkeeping
- Business Partnerships
- Clear Communication
- Collections Actions
- Organized Mindset
- Leasing Reports
- Rent Collection
- Tenant Screening
Timeline
Senior Leasing Agent
Vinebrook Homes
01.2021 - Current
Lead Leasing Agent
McCormack Baron Management
07.2018 - 01.2021
Associate of Science - Business Administration And Management
Saint Louis Christian College