Aisha Turner
19894 E 49th Place ,CO
Summary
Dynamic leasing and sales professional with a proven track record at Career Strategies Inc, excelling in tenant relations and lease administration. Leveraged CRM software expertise and exceptional customer service skills to enhance tenant satisfaction and streamline operations. Achieved significant improvements in leasing efficiency and staff productivity through strategic planning and training. Energetic Job Title offers wealth of experience in conducting property tours and launching successful marketing initiatives. Clear knowledge of federal fair housing laws and local regulations. Firm but fair when dealing with tenants concerning rents due, maintenance and neighbor complaints. Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Location rental market for Type properties and impressive financial management skills. Expert user of Software. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Leasing Agent
Career Strategies Inc
05.2024 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Ensured compliance with fair housing laws and company policies to promote an inclusive and welcoming community for all residents.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Conducted property tours to highlight features of properties.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
- Maintained detailed records of all leasing transactions for easy access during audits or internal reviews.
- Maintained a high level of resident satisfaction by resolving maintenance requests quickly and professionally.
- Used Software to keep record of financial transactions and rental applications.
- Collaborated with maintenance staff to ensure timely completion of work orders, resulting in satisfied residents.
- Invited prospects to fill out application upon completion of property tour.
- Greeted clients, showed apartments, and prepared leases.
- Responded to requests and scheduled appointments for property showings.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Communicated effectively with owners, residents, and on-site associates.
Supervisor/ Vocational Specialist
Jewish Family Service
07.2006 - 03.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Diploma -
EAST HIGH SCHOOL
Denver, CO05.1996
Skills
- Leasing and sales
- Goal-oriented mindset
- Telephone and email etiquette
- Lease preparation
- Property Tours
- Strategic Planning
- Lease oversight
- Contract Review
- Fair housing policies
- Property Maintenance
- Staff Management
- Eviction Procedures
- Strong negotiation
- Training and mentoring
- Administrative Support
- Fair Housing Regulations
- Rent collection
- Property tours and inspections
- Application processing
- Office Management
- Database Management
- CRM Software
- Tenant screening
- Landlord relations
- Lease administration
- Customer Service
- Phone and Email Etiquette
- Leasing Terms and Specifications
- Customer service expertise
Timeline
Leasing Agent
Career Strategies Inc
05.2024 - Current
Supervisor/ Vocational Specialist
Jewish Family Service
07.2006 - 03.2023
Diploma -
EAST HIGH SCHOOL