Jennifer Lopez
Brooklyn,NY
Summary
Result oriented professional with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
10
10
years of professional experience
Work History
Sales Associate/Stock and Visuals
MANGO
New York, NY
07.2023 - Current
- Received and displayed product shipments on store retail shelves upon delivery.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
- Engaged customers in friendly, professional dialogue to determine needs.
Member Service Representative
Costco Warehouse
Brooklyn, NY
04.2020 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
- Assisted colleagues with tasks as needed during peak times of activity.
- Assistance within warehouse and cashier as needed.
Service Manager
Chipotle
Brooklyn, NY
12.2014 - 01.2019
- Monitored service performance metrics to identify areas of improvement.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Handled customer complaints and resolved issues promptly to maintain positive relationships.
- Inspected dining and serving areas for cleanliness and proper setup.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Early Childhood Education
Kingsborough Community College
12.2024
Diploma -
Abraham Lincoln High School
Brooklyn, NY01.2015
Skills
- Inventory Management
- Food Safety Handler
- Bookkeeping
- Data Entry
- Cash Register Operation
- Microsoft PowerPoint Proficiency
- Excel
- Problem-Solving
Languages
- Spanish
- English
Timeline
Sales Associate/Stock and Visuals
MANGO
07.2023 - Current
Member Service Representative
Costco Warehouse
04.2020 - 07.2023
Service Manager
Chipotle
12.2014 - 01.2019
Early Childhood Education
Kingsborough Community College
Diploma -
Abraham Lincoln High School