Jennifer Lopez
Bay Shore,NY
Summary
I am a Dedicated Bilingual individual that just recently graduated a phlebotomy certification program with hands on clinical rotations in outpatient setting. Skilled in venipuncture, capillary puncture and specimen processing. Also with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. A responsible and conscientious self-starter, who possesses a "can do" attitude coupled with the ability to work independently or as a team member.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Receptionist, Accounts Receivable, Permit Filing
Capitol Design & Construction
West Babylon, NY
10.2016 - Current
- Confirmed appointments, communicated with over 50 clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Answered central telephone system and directed calls accordingly.
- Scheduled and confirmed appointments and meetings for senior management team.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Troubleshot copy machines and printers and scheduled service as needed.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Provided callers with address, directions, company website and related information.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Conducted quality checks on scanned documents to review for accuracy and completeness.
- Maintained physical and computer-based filing systems.
- Posted customer payments by recording cash, checks and credit card transactions.
- Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
- Administered gathering and preparation of project files within strict deadlines.
- Cleaned up files regularly by removing outdated information for archival or disposal.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
Receptionist
Mtb Auto Care
Central Islip, NY
01.2012 - 09.2016
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with over 50 clients
- Managed multiple tasks and met time-sensitive deadlines.
- Troubleshot copy machines and printers and scheduled service as needed.
- Resolved customer problems and complaints.
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Phlebotomy Technician -
Access Careers Medical & Dental Training School
Islandia, NY10.2024
High School Diploma -
Central Islip Senior High School
Central Islip, NY06.2013
Skills
Office administration
Documentation and reporting
Customer/Client relations
Professional demeanor
Customer and client relations
Administrative support
Project Management
Mail handling
Sorting and labeling
Technical Support
Scheduling
Organization skills
Telephone skills
Office management
Verbal and written communication
Bookkeeping
Venipuncture & capillary sampling
Attention to detail in specimen labeling and documentation
Languages
Excellent,5
Certification
CNA - Certified Nurse Assistant
Personal Information
Title: Bookkeeper, Receptionist, Personal Assistant, Accounting, Project Coordinator
Languages
Excellent,5
Languages
Spanish
Languages
Spanish
Full Professional
Timeline
Receptionist, Accounts Receivable, Permit Filing
Capitol Design & Construction
10.2016 - Current
Receptionist
Mtb Auto Care
01.2012 - 09.2016
High School Diploma -
Central Islip Senior High School
Phlebotomy Technician -
Access Careers Medical & Dental Training School