Jennifer Lopez
Woodbridge,VA
Summary
Experienced program analyst successful at reviewing and validating data, conducting complex reviews and assessing program operations. Specializing in managing ongoing program evaluations and excited to pursue professional growth and advancement.
Overview
8
8
years of professional experience
Work History
Program Analyst
Transportation Security Administration
Springfield, United States
05.2022 - 10.2025
- Analyzed workforce and operational data trends to support security policy development and program improvements, providing actionable insights to senior leadership.
- Produced data-driven reports, dashboards, and briefings evaluating program performance, enabling leadership to make informed strategic decisions.
- Designed and implemented training materials and compliance guidance for staff, improving adherence to agency policies and operational procedures.
- Managed and maintained program tracking databases, monitoring milestones, performance metrics, and identifying opportunities for operational improvement.
- Supported development of new program initiatives by creating project plans, timelines, and resource tracking tools to ensure successful implementation.
- Coordinated executive-level communications, scheduling, and operational priorities for senior leaders within Operations Management and Security Operations.
- Led logistics and coordination for agency programs, meetings, and events, ensuring seamless execution and stakeholder engagement.
- Provided strategic and operational support to the HR Branch Manager and Section Chiefs, contributing to workforce initiatives and cross-departmental projects.
- Coordinated 10–25 annual international assignments for Transportation Security Administration Representatives (TSARs), managing relocation logistics, embassy reporting timelines, and deployment readiness.
- Oversaw travel, relocation, and transition support for TSA personnel and accompanying family members assigned internationally, ensuring continuity of services and smooth transitions.
- Developed and implemented quarterly team engagement and training sessions, organizing agendas, scheduling speakers, coordinating technical support, and facilitating team-building activities to promote collaboration and awareness of organizational initiatives.
Supervisory Transportation Security Officer
Transportation Security Administration
Dulles, United States
11.2021 - 05.2022
- Supervised security personnel during screening operations at transportation facilities.
- Conducted training sessions on security protocols and emergency procedures.
- Monitored passenger flow to enhance efficiency in screening processes.
- Collaborated with law enforcement to resolve security incidents and concerns.
- Evaluated staff performance, providing actionable feedback for improvement.
- Coordinated responses to security breaches and alarm activations.
- Maintained logs of incidents and operational activities for future review.
- Responded swiftly to emergencies involving threats to passengers or cargo.
Lead Transportation Security Officer
Transportation Security Administration
Dulles, United States
07.2020 - 11.2021
- Conducted thorough screening of baggage and personal items using advanced technology.
- Monitored security checkpoints to ensure passenger safety and compliance with regulations.
- Collaborated with team members to efficiently resolve potential security threats.
- Communicated security procedures and requirements effectively to passengers.
- Assisted in developing training materials for ongoing officer education initiatives.
- Evaluated operational processes to enhance efficiency and effectiveness of security measures.
Human Resource Administrative Assistant
Transportation Security Administration
Dulles, United States
09.2019 - 07.2020
- Maintained employee records with a focus on data accuracy in HR systems.
- Responded promptly to employee inquiries regarding policies, benefits, and procedures.
- Updated HR policies and procedural guidelines through collaboration with team members.
- Created and organized secure employee personnel files to protect sensitive information.
- Facilitated recruiting and hiring processes by conducting phone screenings and scheduling interviews.
- Guided new hires through orientation and onboarding, explaining required documentation.
- Processed personnel transaction paperwork for promotions and terminations efficiently.
- Managed employee relations issues including grievances and disputes effectively.
Transportation Security Officer
Transportation Security Administration
Dulles, United States
04.2018 - 09.2019
- Screened passengers and luggage for prohibited items using advanced scanning technologies.
- Collaborated with team members to ensure efficient passenger screening processes.
- Responded promptly to security alarms and anomalies during screenings.
- Provided clear instructions to passengers on security procedures and regulations.
- Documented incidents and coordinated with law enforcement for security breaches.
- Monitored terminal behavior of individuals to identify potential threats.
- Participated in training sessions to enhance knowledge of protocols and tools.
- Reviewed IDs and paperwork to verify personal information and detect fraudulent documents.
Education
High school diploma or equivalent -
Gar-field Senior High
woodbridge, VA, United States06.2016
Skills
- Critical thinking
- Adaptability
- Proficiency in Microsoft Word, PowerPoint, Excel, Microsoft Teams, Polls, Forms, SharePoint
- Commitment to personal and professional growth
- Data analysis
- Project management
- Accountability
- Reliability
- Creative problem-solving
- Interpersonal skills
- Customer service
- Organization
- Time management
- Effective leadership
- Records management
- Team building
- Strategic planning
Language Skills
Proficient in Spanish and English
Timeline
Program Analyst
Transportation Security Administration
05.2022 - 10.2025
Supervisory Transportation Security Officer
Transportation Security Administration
11.2021 - 05.2022
Lead Transportation Security Officer
Transportation Security Administration
07.2020 - 11.2021
Human Resource Administrative Assistant
Transportation Security Administration
09.2019 - 07.2020
Transportation Security Officer
Transportation Security Administration
04.2018 - 09.2019
High school diploma or equivalent -
Gar-field Senior High