Eric Tucker
Certified Nursing Assistant
Tampa,fl
Summary
Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Program Analyst
Veterans Benefits Administration-Human Resource
Washington , DC
2018.04 - 2022.06
- Advised management of unique conditions and issues which affect the workforce, the work environment, and develops VBA-wide action plans and program activities to address. Provides guidance on interpretation and implementation to VA field office of new and modified program initiates and procedures as mandated by the Office of Personnel Management (OPM), Congress, and the White House
- Advised management on the effectiveness of programs and operations and the productivity and efficiency of organization and resource utilization
- Independently conducted briefings and presentations, including senior officials, and manages important and sensitive matters with internal and external stakeholders.
- Independently produced analytical reports that are made available to a wide variety of constituents, including oversight bodies and external stakeholders. Translates data into meaningful management information.
- Managed Veterans Benefits Administration (VBA) Employee Engagement data collection, complex monthly Special Emphasis Program complex programs, and brief high-level officials at weekly meetings.
- Aided in developing training programs and presentations to multiple stakeholders to assist in utilizing data and reports that are produced. Monitors end-user satisfaction to drive enhancements to increase performance.
Data Analysis
Veterans Benefits Administration-Edu. Service
Washington , DC
2014.11 - 2018.04
- Drafted and maintained 120 Congressional inquiries by utilizing the SQL server to access GI Bill data from different schemas containing data stored. Prepared ad-hoc business reports and conducted a comprehensive analysis with written summaries providing recommendations to senior management. Assembled and presented to management the final analysis report by utilizing data visually (Tableau 10. l, Microsoft Project, and Excel.)
- Created technical specification Work Request (WR) documents to show how Post-9/11 (Chapter 33) gathered data by creating a new reporting system environment in Oracle. Drafted and maintained technical Project Initiated Request (PIR) business reports and conducted a comprehensive analysis with written summaries providing recommendations to senior management.
- Developed and executed 5 projects to improve the data quality and provide a final analysis response to the stakeholders in decreasing the wait time by 75%. Work under limited supervision, using personal knowledge, experience, and initiative to meet commitments timelines; coordinate with internal and external resources.
Management and Program Analysis
Veterans Benefits Administration-Edu. Service
Washington , DC
2011.02 - 2014.11
- Evaluated legacy systems functionality to ensure it meets the needs of the Veteran and Regional Processing Offices (RPOs).
- Drafted and maintained technical Project Initiated Request (PIR) business reports and conducted a comprehensive analysis with written summaries providing recommendations to senior management to implement new enhancements to systems.
- Administered quarterly overnight upgrade installations with Subject Matter Experts (SMEs) and stakeholders to ensure the Regional Processing Offices SMEs are properly knowledgeable of the test scripts, and access privileges are available for testing during the quarterly Coordinated Installation.
Veterans Claims Examiner
Veterans Benefits Administration-Edu. Department
Decatur , GA
2009.02 - 2011.01
- Adjudicated educational claims under the Post-9/11 GI Bill (Chapter 33) Transfer-of-Entitlement Program, Montgomery GI Bill, Montgomery GI Bill – Selected Reserve, the Reserve Educational Assistance Program, and the National Call to Service.
- Held responsible for interpreting laws and regulations as reference material, such as the M22-4 manual, Policy Advisors, and education training material to determine both serviceperson’s and veteran’s eligibility and entitlements to benefit under various educational programs.
- Worked closely with the Veterans Affair Certifying Officials to clarify enrollments as certified while utilizing the Benefits Delivery Network (BDN), The Image Management System (TIMS), Veterans Information System (VIS), Web-Enabled Management System (WEAMS), and Work-Study Management System (WSMS); while creating Certificate of Eligibility (COE) for all eligible GI’s.
- On average, processed 50 Post-9/11 Chapter 33 Transfer-of-Entitlements claims per day with a 97.5% accuracy and quality rate.
Operations Specialist
U.S. Navy Active Duty
1996.07 - 2005.02
- Functioned as a plotter, radiotelephone, and Command and Control sound-powered telephone talker and maintained Combat Information Center (CIC) display of strategic and tactical information. Operated surveillance and altitude radars Identification Friend or Foe (IFF), and associated equipment.
- Served as watch supervisor; interpret and evaluated presentations and tactical situations and made recommendations to the ship’s bridge supervisor during watch conditions.
- Applied thorough knowledge of doctrine and procedures applicable to CID operations contained in U.S. Navy Instructions and Allied or U.S. Navy Publications and procedures necessary for radar navigation contained in Naval Oceanographic Office publication.
- Provided command technical information and assistance related to Anti-Surface Warfare, Anti-Air Warfare, Anti-Submarine Warfare, Amphibious Warfare, Mine Warfare, Naval Gunfire Support, and search and rescue operations.
Education
Associate of Science - Nursing
Hillsborough Community College
Tampa, FL06.2024
Associate of Arts - Business Administration
Hillsborough Community College
Tampa, FL11.2023
Certified Nursing Assistant Certificarte - Certified Nursing Assistant
CNA Training & Testing Center
Brandon, FL08.2023
Assistance With Self-Administration of Medication Lecture And Training Certificate - Medication Aide
CNA Training & Testing Center
Brandon, FL08.2023
Diploma - Home Health Aide
CNA Training And Testing Center
Brandon, FL08.2023
Certification - Cardiopulmonary Resucitation
CNA Training And Testing Center
Brandon, FL08.2023
Skills
- Data Mining
- Systems Analysis
- Information Processing
- Model Development
- Workflow Analysis
- Strategic Planning
- Microsoft Office Suite
- Data Verification
- Critical Thinking
- Relationship Building
- Active Listening
- Legal Documentation and Reporting
- File and Record Management
- Claims Evaluation
- Claim Form Analysis
- Claims Processing
- Team Collaboration
- Complex Problem Solving
- Strategic Planning Abilities
- Business Analysis
- Data Collection
- Client Relationship Management
- Customer Service
- Remote Office Availability
- Teamwork and Collaboration
- Recordkeeping
- Calm Under Pressure
- Maintenance and Repair
- Leadership
- Flexible and Adaptable
- Self-Motivated
- Analytical Thinking
- Experience in Leadership
- Quantitative Skills
- Data Analysis
- Process Improvement
- Program Evaluation
- Idea Development and Brainstorming
- Improvement Plan Knowledge
- Content Management Expertise
- Disaster Recovery Planning
- Project Planning
- Issue Research
- Process Analysis
Certification
- Certified Nursing Assistant (CNA)
- Home Health Aide (HHA)
- Certified Medication Aide (CMA)
Timeline
Program Analyst
Veterans Benefits Administration-Human Resource
2018.04 - 2022.06
Data Analysis
Veterans Benefits Administration-Edu. Service
2014.11 - 2018.04
Management and Program Analysis
Veterans Benefits Administration-Edu. Service
2011.02 - 2014.11
Veterans Claims Examiner
Veterans Benefits Administration-Edu. Department
2009.02 - 2011.01
Operations Specialist
U.S. Navy Active Duty
1996.07 - 2005.02
Associate of Science - Nursing
Hillsborough Community College
Associate of Arts - Business Administration
Hillsborough Community College
Certified Nursing Assistant Certificarte - Certified Nursing Assistant
CNA Training & Testing Center
Assistance With Self-Administration of Medication Lecture And Training Certificate - Medication Aide
CNA Training & Testing Center
Diploma - Home Health Aide
CNA Training And Testing Center
Certification - Cardiopulmonary Resucitation
CNA Training And Testing Center
- Certified Nursing Assistant (CNA)
- Home Health Aide (HHA)
- Certified Medication Aide (CMA)
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