Jennifer Lopez D
Interpreter
New Haven
Summary
Dedicated and organized professional with experience in interpretation, customer service, and administrative coordination. Thrives in roles involving managing schedules, planning activities, and building strong relationships. Bilingual in English and Spanish, able to bridge communication gaps and create smooth interactions in diverse settings. Possesses strong problem-solving skills and a customer-focused mindset. Enjoys working in dynamic environments to contribute to a team and make a positive impact.
Overview
7
7
years of professional experience
2
2
Languages
Work History
SPANISH SPEAKER INTERPRETER
Baystate Interpreters, MCL interpreters
01.2023 - 01.2024
- Proficient in on-site and remote interpreting services, ensuring accurate and seamless communication in both medical and general settings
- Proven experience collaborating with various agencies, adapting to different protocols and contributing to successful outcomes
- Specialized in facilitating effective dialogue between healthcare professionals, patients, and diverse stakeholders
- Adheres to strict ethical standards, maintaining confidentiality while handling sensitive medical/general information
- Demonstrates a high level of professionalism in various environments, fostering trust and positive working relationships
- Skilled in adapting to different contexts, accents, and dialects, ensuring clear and culturally sensitive communication
- Actively working towards certification from the Certification Commission for Healthcare Interpreters (CHI), demonstrating a commitment to professional growth and excellence
- Proficient in utilizing technology to facilitate remote interpreting services, ensuring accessibility and efficiency
- Fluent in Spanish and English, with a comprehensive understanding of linguistic nuances to convey precise and culturally appropriate messages
- Contributed to the growth of personal brand as a speaker by consistently exceeding client expectations and maintaining a high level of professionalism throughout all engagements.
CUSTOMER SERVICE/SALES MANAGER
Nestlé Dolce Gusto
01.2017 - 01.2018
- Spearhead the Direct to Consumer business model, ensuring cohesive stakeholder engagement
- Implement strategic plans to drive continuous business growth.
- Collaborate with cross-functional teams to resolve operational challenges and improve processes
- Dedicated professional currently thriving as an interpreter, showcasing a proven track record in customer service, interpreting, and sales management
- Adept at creating nurturing environments and excelling in handling diverse customer needs, I bring valuable skills in both customer service and interpreting to enhance team collaboration
- My strong interpersonal skills, bilingual communication proficiency, and customer-centric approach position me as an enthusiastic contributor ready to thrive in a dynamic team environment
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
Law and politics science -
UMECIT
01.2017 - 1 2019
Skills
- Fluent in English and Spanish (spoken and written)
- Strong organizational skills, including scheduling, planning, and multitasking
- Excellent communication and customer service abilities
- Ability to problem-solve and adapt to dynamic situations
- Skilled in time management and prioritizing multiple responsibilities
- Strong leadership, decision-making, and teamwork skills
- Detail-oriented with a focus on efficiency and professionalism
- High emotional intelligence, patience, and conflict resolution abilities
Timeline
SPANISH SPEAKER INTERPRETER
Baystate Interpreters, MCL interpreters
01.2023 - 01.2024
CUSTOMER SERVICE/SALES MANAGER
Nestlé Dolce Gusto
01.2017 - 01.2018
Law and politics science -
UMECIT
01.2017 - 1 2019
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