Jennifer Loubier
Old Orchard Beach
Summary
Organized and adaptable leader with extensive experience in guest relations and operations. Proven ability to manage high customer volumes while ensuring exceptional service. Ready to utilize strong interpersonal skills to support team success and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Shift Manager/Bartender
Dunstan Tap and Table
09.2021 - Current
- Oversaw daily operations to facilitate effective service delivery and improve customer satisfaction.
- Led by example, showcasing strong work ethic and commitment to excellence, motivating staff to reach full potential.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills.
- Collaborated with other Shift Managers to maintain consistency in policy enforcement across all shifts, fostering a cohesive workplace culture.
Server/Bartender/Manager on Duty
Myst
05.2015 - Current
- Delivered exceptional customer service by anticipating guest needs and preferences.
- Trained new staff on menu items, service protocols, and operational standards.
- Coordinated with kitchen and bar staff to ensure timely order delivery and guest satisfaction.
- Developed rapport with regular patrons, enhancing customer loyalty and retention rates.
Bartender
Republic Hospitality
11.2023 - 05.2024
- Crafted innovative cocktails and beverage recipes.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up revenues and maximizing profits.
Education
Gorham High School
GorhamBachelor of Science - Communications
Arizona State University
Tempe, AZ2027
Skills
- Relationship building
- Interpersonal skills
- Problem-solving
- Conflict resolution
- Organizational skills
- Adaptability and flexibility
- Analytical thinking
Timeline
Bartender
Republic Hospitality
11.2023 - 05.2024
Shift Manager/Bartender
Dunstan Tap and Table
09.2021 - Current
Server/Bartender/Manager on Duty
Myst
05.2015 - Current
Gorham High School
Bachelor of Science - Communications
Arizona State University