EMMA DASSELE
Point of Rocks
Summary
Effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task. Vigilant in abiding by safety precautions and procedures, while being passionate about the healthcare of others.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager/Bartender
Vanish Brewery
08.2021 - Current
- Keeping the bar organized and clean during busy hours.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Trained and mentored new employees to maximize team performance.
Sales Associate
T.J. Maxx
10.2020 - 08.2021
- Maintained a clean and sanitary working environment
- Trained new employees in day to day responsibilities
- Operated registers while assisting customers face to face
- Ran inventory while organizing and coordinating features
- Describe merchandise and explain use, operation, and care of merchandise to customers.
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
- Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
- Built relationships with customers to encourage repeat business.
Physical Therapist Aide
Brunswick Physical Therapy
09.2017 - 08.2018
- Clean and organize work area and disinfect equipment
- Instruct, motivate, safeguard, or assist patients practicing exercises or functional activities, under direction of the Physical Therapist
- Record and log medical information and data
- Schedule patient appointments with physical therapists and coordinate therapists' schedules.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Implemented patient safety protocols and infection control practices for hygienic, compliant care.
Education
Doctor of Physical Therapy (D.P.T.) - Physical Therapy Candidate
Duquesne University
Associate of Applied Science - Physical Therapist Assistant
Montgomery College
Silver Spring, MD05-2025
Skills
- Effective problem resolution
- Critical thinking
- Proficient in organization
- Creativity
- Patient support
- Skilled at managing multiple tasks
Certification
- Certified BLS Support CPR and AED, American Heart Association - 7, 2026
- Microsoft Certification
Timeline
Shift Manager/Bartender
Vanish Brewery
08.2021 - Current
Sales Associate
T.J. Maxx
10.2020 - 08.2021
Physical Therapist Aide
Brunswick Physical Therapy
09.2017 - 08.2018
Doctor of Physical Therapy (D.P.T.) - Physical Therapy Candidate
Duquesne University
Associate of Applied Science - Physical Therapist Assistant
Montgomery College
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