Jennifer Lowery
Hutchinson,KS
Summary
Dynamic professional with a proven track record at TriZetto Provider Solutions, excelling in technical analysis and interpersonal communication. Achieved a 90% first-call resolution rate, demonstrating exceptional problem-solving and client relations skills. Expert in diagnostics and troubleshooting, consistently exceeding performance targets through effective teamwork and collaboration.
Overview
13
13
years of professional experience
Work History
Paraprofessional
Usd 308 Hutchinson High School
08.2024 - Current
- Facilitated a tranquil atmosphere for students in a high school calm room.
- Provided emotional support to students experiencing stress or overwhelm.
- Managed inventory and placed orders for snacks and drinks to enhance the high school calm room experience.
- Led weekly support groups focused on developing social and coping skills.
Sales Representative
Secure 24 an Authorized ADT Dealer
04.2022 - 04.2023
- Expanded customer base through cold calling, networking, and relationship building.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
- Collaborated with key partners to ensure seamless installation processes.
Technical Analyst
TriZetto Provider Solutions
07.2014 - 08.2015
- Diagnosed and resolved EDI software issues, ensuring seamless system operations for healthcare clients.
- Conducted quality assurance tests on support tickets to uphold service standards and accuracy.
- Acted as and ICD-10 SME, providing expertise to ensure compliance and transition readiness.
- Collaborated with project managers on multiple technical workstreams to align with strategic goals.
- Prepared technical reports and communicated findings effectively to non-technical stakeholders.
Customer Service Specialist
TriZetto Provider Solutions
03.2014 - 07.2014
- Delivered first-rate support to resolve customer concerns, resulting in high satisfaction ratings.
- Collaborated with technical teams to resolve complex customer issues effectively.
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
Customer Service Representative
TriZetto Provider Solutions
12.2012 - 03.2014
- Managed a high volume of calls, maintaining minimal wait times and excellent service standards.
- Maintained a ninety percent first call resolution rate.
- Proactively addressed customer concerns, escalating issues when necessary to achieve resolution.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Provider Enrollment Specialist
TriZetto Provider Solutions
01.2012 - 12.2012
- Processed provider enrollments with Medicare and Medicaid across multiple states.
- Monitored credentials and ensured timely renewals for compliance.
- Facilitated seamless transitions between different stages of the enrollment process by maintaining open lines of communication among various departments involved in provider services operations.
- Assisted providers with navigating online portal systems, enhancing user experience and expediting application submissions.
- Consistently met or exceeded departmental performance targets through diligent management of individual workload and effective collaboration with team members.
Education
High School Diploma -
Saint Charles High School
Saint Charles, MOAssociate of Arts - Information Technology
University of Phoenix
Tempe, AZ12-2025
Skills
- Technical analysis
- Interpersonal and written communication
- Diagnostics and troubleshooting
- Effective communication
- Technical support
- Implementation strategies
- Coordination and collaboration
- Client relations
- Teamwork and collaboration
- Problem-solving
- Multitasking
- Reliability
Accomplishments
- Received several power star awards for client referrals.
- Received Employee of the month or similar award at every workplace.
Timeline
Paraprofessional
Usd 308 Hutchinson High School
08.2024 - Current
Sales Representative
Secure 24 an Authorized ADT Dealer
04.2022 - 04.2023
Technical Analyst
TriZetto Provider Solutions
07.2014 - 08.2015
Customer Service Specialist
TriZetto Provider Solutions
03.2014 - 07.2014
Customer Service Representative
TriZetto Provider Solutions
12.2012 - 03.2014
Provider Enrollment Specialist
TriZetto Provider Solutions
01.2012 - 12.2012
High School Diploma -
Saint Charles High School
Associate of Arts - Information Technology
University of Phoenix
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