Rania Lababneh
Wallington,NJ
Summary
. Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
8
8
years of professional experience
Work History
Paraprofessional
Kelly Services
Passaic, NJ
05.2023 - Current
- Attended professional development workshops related to job responsibilities.
- Provided guidance to students in the classroom setting.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Assisted teachers with planning and preparing lessons for students.
- Ensured that all safety regulations were followed in the classroom environment.
- Assisted children at stations during small-group learning periods.
- Customized small group and individual classroom activities based on differentiated learning needs.
Customer Service Representative
Baroko Wireless Company
Garfield, US
02.2023 - 01.2025
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered customer inquiries via phone, email, and chat.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Mobile Sales Associate
T-Mobile Premium Retailers
Northvale, US
03.2020 - 05.2021
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Presented products and services to prospective and existing customers to meet client needs.
- Contacted new and existing customers to outline benefits of products.
- Identified customers need to deliver relevant product solutions and promotions and meet target budgets.
- Developed targeted lists and new business opportunities, accelerating the sales process to achieve results.
Sales Associate
Seventh Sense Botanical Therapy
Wayne, US
08.2017 - 03.2020
- Restocked shelves as needed to ensure sufficient inventory levels.
- Assisted customers with product selection, sizing and styling.
- Conducted inventories on a regular basis to track stock levels.
- Developed promotional strategies to increase sales volume.
- Tracked sales performance metrics to identify trends in market place.
- Handled customer complaints in a professional manner.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Attended weekly team meetings to review performance goals and objectives.
Education
Associate of Arts - Criminal Justice
Passaic County Community College
Paterson, NJ12.2022
Bachelor's degree - Public Relations
Yarmouk University
Jordan06.2022
Skills
- Data analysis
- Technical support
- Complaint resolution
- Active listening
- Customer relationship management (CRM)
- Adaptability and flexibility
- Creative problem solving
- Live chat support
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Paraprofessional
Kelly Services
05.2023 - Current
Customer Service Representative
Baroko Wireless Company
02.2023 - 01.2025
Mobile Sales Associate
T-Mobile Premium Retailers
03.2020 - 05.2021
Sales Associate
Seventh Sense Botanical Therapy
08.2017 - 03.2020
Associate of Arts - Criminal Justice
Passaic County Community College
Bachelor's degree - Public Relations
Yarmouk University
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