JENNIFER L. SPELL
BUTLER
Summary
Senior-level Administrative Assistant/City Clerk Seasoned Certified Municipal Clerk looking to utilize over 20+ years of administrative, billing, payroll, and local government experience in a senior-level administrative role. Customer-obsessed with a bias for action mentality leveraging strong written and verbal communication skills with an extensive history in solving complex billing, payroll, and customer issues. Several years of technical troubleshooting in a fast-paced and high-volume call environment. Dependable, reliable, and able to perform duties with limited supervision.
Overview
19
19
years of professional experience
1
1
Certification
Work History
City Clerk
City of Manchester
Manchester, GA
08.2016 - 09.2021
- Enthusiastic customer service professional experienced in a high call volume setting | Productive relationship builder; excels at listening to customer needs, advocating for customer satisfaction, and creating best-value solutions
- Served as supervisor to two subordinates and resolved high-level customer payment issues, resulting in a 50% increase in customer satisfaction over the first 12 months of hire
- Handled 30+ new resident utility applications monthly.
- Implemented new customer service processes, resulting in a 60% reduction in call handle time.
- Accepted and processed up to 100+ calls per week.
- Engaged in daily record maintenance and correction of billing errors to achieve over a 90% customer satisfaction rating.
- Acted as financial project coordinator for a $4M USDA sewer rehab grant and oversaw the draw schedule and proposal processes.
- City Clerk (40 hours per week)
Office Assistant
City of Andersonville
Andersonville, GA
09.2012 - 11.2015
- Effective in handling complex office and administrative tasks | Expedient in processing customer requests and payments | Efficient in managing appointment scheduling and performing budget & financial management
- Spearheaded new technical and IT software integration and implementation increasing productivity by more than 50%.
- Formulated an execution plan to address audit discrepancies and issues to bring all audits into good standing.
- Handpicked by leadership to oversee and manage the GDOT transportation grant.
- Office Assistant (Contract/Part-time)
City & Utility Billing Clerk
City of Butler
Butler, GA
03.2003 - 06.2012
- Created new utility accounts, set up billing records, handled complaints, and resolved customer issues.
- Investigated past due invoices and payment discrepancies resulting in a correction for over 75% of customer accounts.
- Initiated a lease program for police patrol cars via Georgia Municipal Association - saving thousands in repairs on outdated vehicles.
- Developed a highly organized and streamlined filing system that resulted in increased efficiency.
- Prepared and administered a $1M city budget and created and distributed revenue and expense reports to respective Department Heads.
- Oversaw the full renovation initiative of City Hall and Butler police station using appropriate means with SPLOST funds.
- City & Utility Billing Clerk (40 hours per week)
Education
Bachelor of Science - Political Science
Troy University
Troy, AlabamaSkills
- General Software
- MS Office (Word, Excel, Outlook, PowerPoint), Expert
- Google Drive (Gmail, Sheets, Forms), Expert
- Spreadsheets (Excel, Google Sheets), Beginner
- Email (Gmail, MS Outlook), Expert
- Conferencing Software
- Zoom
- MS Teams
- Skype
- Job-Related Software
- Tyler Technologies (InCode suite)
- Courtware
- Sensus (a Xylem brand)
Certification
Municipal Clerk Certification, University of Georgia, Carl Vinson Institute of Government, Athens, GA
Timeline
City Clerk
City of Manchester
08.2016 - 09.2021
Office Assistant
City of Andersonville
09.2012 - 11.2015
City & Utility Billing Clerk
City of Butler
03.2003 - 06.2012
Bachelor of Science - Political Science
Troy University