Jennifer Luckett
Remote customer support
Canton,Mississippi
Summary
To obtain a job within my chosen field that will challenge me and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and my employer and allow for future growth and advancement. An ambitious individual who has a demonstrated ability to address a customer’s needs in a timely manner. Proven success in dealing with customers from different backgrounds. Eager to work in a customer service setting to achieve the highest level of customer satisfaction.
Overview
20
20
years of professional experience
Work History
Billing Advisor/ Mentor/ Nesting Coach
Conduent
07.2021 - 07.2023
- Managed and supervised the day-to-day activities of the call center executives to ensure efficient and effective operations
- Contributed to the overall objective and target setting for the call center to ensure goals were met and exceeded
- Motivated agents and handled essential customers to ensure customer satisfaction and retention
- Trained agents for optimal call center performance and provided ongoing coaching and feedback to support their development
- Identified concerns that agents had overlooked and suggested viable solutions to ensure customer issues were addressed and resolved promptly
- Utilized data insights to continuously improve call center operations and drive performance.
IOS tech support/ Nesting coach
Transcom
05.2018 - 06.2021
- Provided exceptional service and support to end-users using and operating automated call distribution phone software
- Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services
- Gathered customer information and determined the issue by evaluating and analyzing the symptoms
- Diagnosed and resolved technical hardware and software issues
- Researched required information using available resources
- Identified and escalated priority issues per client specifications
- Offered alternative solutions where appropriate
- Organized ideas and communicated oral messages appropriate to listeners and situations
- Assisted new employees during their nesting period.
03.2004 - 05.2009
04.2003 - 12.2005
06.2003 - 07.2003
01.2009
05.1997
Writer/ Ghostwriter/ Editor/ Marketing
- Published over sixty novels, in addition to several more manuscripts completed
- Harnessed self discipline in order to stay on task and continue my work
- Able to stay on task without management above me
- Ghostwriter for several authors
- Able to write under strict guidelines and many genres.
Receptionist/ House/Office Cleaner, Owner
Owner of A Cleaning Service
- Answered incoming calls, made outgoing calls
- Scheduled interview appointments
- Quoted prices for services
- Strong organization skills
- Customer service focused at all times
- Remained friendly/ enthusiastic
- Used problem solving skills
- Remained calm under pressure
- Responsible for payroll if help was needed during huge workloads.
Private Caregiver/ Trainer
- Preserved patient's dignity and ensured patient's dignity while carrying out tasks such as diapering, bedpan changes, bathing, and dressing
- Appreciated for effective team collaboration, patient relations, and persistent deliverances of empathetic care
- Senior caregiver for two years
- Responsibilities included hiring and terminations, trained new employees, performed background checks, wrote employees checks on a weekly basis, grocery shopped, handled the finances, assisted with healthcare appointments for the client.
Education
Skills
- Conflict resolution
- Communicative/ negotiating skills
- Analytical/ strategic thinking
- Patience
Cover Letter
Dear Hiring Manager,
I'm applying for a position at your company. Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I would appreciate a job interview at your earliest convenience. Please find my resume attached.
I can be reached at the number above or at my email address.
Sincerely,
Jennifer Luckett
References
- Aletha Smith, (601) 500-8004
- MeShun Eldridge, (601) 941-0943
- Derrick Collins, (601) 941-5290
Timeline
Billing Advisor/ Mentor/ Nesting Coach
Conduent
07.2021 - 07.2023
IOS tech support/ Nesting coach
Transcom
05.2018 - 06.2021
01.2009
03.2004 - 05.2009
06.2003 - 07.2003
04.2003 - 12.2005
05.1997
Writer/ Ghostwriter/ Editor/ Marketing
Receptionist/ House/Office Cleaner, Owner
Owner of A Cleaning Service
Private Caregiver/ Trainer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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