Jennifer Worner
Longmont,CO
Summary
Skilled professional with experience in insurance, pharmacy benefits, billing, collections, customer service and research. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes, billing and payment with great attention to detail for timely response and resolution.
Overview
16
16
years of professional experience
Work History
CA2/Lead Private Collections
PharMerica
02.2022 - Current
- Research and review customer and facility account inquiries regarding insurance, billing and payment questions
- Supporting the online portal questions for all Pharmerica and Senior Living private accounts, working closely with IT to resolve online portal issues.
- Assisting with training and troubleshooting with all members of the private collections
- Negotiated payment arrangements with customers, ensuring mutually beneficial outcomes while minimizing financial risk to the company.
- Responded to customer inquiries and provided detailed account information.
- Researched accounts and completed due diligence to resolve collection and billing problems.
- Assisted in the development of departmental policies and procedures, ensuring standardization of best practices throughout the team.
- Resolved escalated customer disputes through mediation techniques and creative problem-solving approaches that preserved business relationships while recovering due payments.
- Achieved performance goals on consistent basis.
Client Billing Associate
Pharmerica
12.2020 - Current
- Assisting with Collections
- Provide customer service via phone and electronic communications
- Work with customer and facility with account inquiries and resolution
- Able to Multi task performing several tasks at the same time
Customer Support
Fit for Life
02.2019 - 03.2020
- Provide direct customer service
- Navigate multiple systems
- Answer phones and high volume emails
- Resolve customer complaints and requests in a timely manner
Shift Lead/Caterer
A Spice of Life
07.2018 - 01.2019
- Marketing Research Call Center Representative
- Information Specialist Group (Contract) August 2017- December 2017
- Provide research for Companies and the University of Minnesota
- Call customers provide screening qualifications and meet required daily, weekly, as well as Monthly quotas to meet client needs and work duties and deadlines
- Practice excellency in customer service at all times
Bartender-Server
Red Rooster
08.2015 - 03.2016
- Provide customer service to customers
- Work with staff as a team member to collaborate and provide highest level of service to customers and fulfill their needs
- Prepare and serve food, drinks and beverages
Server
Sunset Grill
02.2010 - 10.2015
Customer Support
GE Healthcare (Contract)
09.2014 - 05.2015
- Provide direct support to fulfill customer needs
- Help maintain direct communication between fellow team members, other departments, and fulfill client issues regarding maintaining equipment
- Create and manage Spreadsheets, documents and email correspondence
Education
High School Diploma -
NORTHLAND PINES
EAGLE RIVER WISCONSIN06.1998
Skills
Excel
Word
Outlook
Active listening abilities
Issue investigation
Conflict resolution techniques
Payment Processing
Collections
Account Research
Updating Customer Accounts
Account Reconciliation
Organizational Skills
Call center experience
Account Review
Customer Relationship Management
Education Certifications
- Nicolet Area Technical College, Rhinelander, Wisconsin, Administrative Assistant/Office Administration coursework/Accounting I / Business Accounting
- Madison Area Technical College, Madison, Wisconsin, Liberal Arts Program - Health/Science transfer courses
Timeline
CA2/Lead Private Collections
PharMerica
02.2022 - Current
Client Billing Associate
Pharmerica
12.2020 - Current
Customer Support
Fit for Life
02.2019 - 03.2020
Shift Lead/Caterer
A Spice of Life
07.2018 - 01.2019
Bartender-Server
Red Rooster
08.2015 - 03.2016
Customer Support
GE Healthcare (Contract)
09.2014 - 05.2015
Server
Sunset Grill
02.2010 - 10.2015
High School Diploma -
NORTHLAND PINES