Jennifer Ly
Greenville
Summary
Dependable and dedicated to achieving goals in a timely manner. Works well under pressure, organized, focused and successful at meeting deadlines. Excellent communication and ability to multitask. Proven ability to provide exceptional customer service in a fast-paced environment.
Overview
28
28
years of professional experience
Work History
Inbound
Target
Greenville
02.2025 - Current
- Collaborated effectively with team in fast-paced environments to meet demands.
- Demonstrated independence and teamwork to achieve common goals.
- Adapted quickly to new situations, enhancing overall team flexibility.
- Early-morning position responsible for unloading delivery trucks
- Sorted products by category and size for efficient stocking.
- Stocked shelves with merchandise according to store layout guidelines.
Pharmacy Customer Relations Represenative
CVS Pharmacy
Greenville
08.2021 - 11.2022
- Provided telephone support to patients on life-sustaining specialty drug therapy, ensuring access to critical medications and guidance.
- Coordinated and processed new patient medication orders and reorders, including verifying and reverifying benefits.
- Managed customer inquiries and resolved issues promptly, enhancing overall customer satisfaction and trust.
- Provided telephone support to investigate fraudulent credit card usage
Licensed Health Insurance Agent (Seasonal)
TTEC-WFH
WFH
10.2020 - 01.2021
- Assist individuals in understanding their coverages and selecting the right products, services and best solutions to meet their personal health and financial needs
- Provided comprehensive customer service throughout the entire sales process, including both inbound and outbound communications for follow-up.
- Responded to customer inquiries with compassion and active listening, efficiently identifying and recommending best solutions.
- Identified customer needs and facilitated upgrades to enhance their product or service offerings.
Lead Medical Assistant
Coastal Medical
Providence
08.2007 - 12.2019
- Assists with direct patient care and related tasks such as: lab tracking, obtaining patient histories and vital signs, verifying medication lists, preparing charts and pre-visit planning
- Administers injections including vaccines and medications
- Performs routine specialized procedures, such as EKGs, rapid strep and urine dips
- Educates and advises patients on specified medical issues within established parameters
- Scheduled, coordinated, and tracked patient referrals and pre-authorizations.
- Implemented safety and infection control practices in healthcare setting
- Complied with HIPAA regulations to protect patient privacy
- Carried out extra responsibilities to support team operations.
- Trained and supported medical assistants to enhance team competency and performance.
- Updated medical assistants on compliance measures to ensure adherence to standards.
- Resolved technical issues with office computers to ensure smooth operations.
Customer service associate
Toys R Us
Tampa
10.2006 - 01.2007
- Demonstrated excellent customer service skills and maintained a positive attitude in all interactions
- Managed customer service encounters, resolving issues and enhancing customer experience
- Processed customer transactions as cashier during busy day shifts.
- Performed essential duties for retail store, ensuring smooth operations and customer satisfaction
- Night Stocker includes replenishing and stocking merchandise on the sales floor and in the stock room.
Administration Specialist
Army National Guard
01.1999 - 03.2003
- Accurate information is crucial for planning and managing Army operations. Administrative Specialists make sure that information is recorded, stored and delivered in order to keep operations running as smoothly as possible.
- Typed letters, reports, requisition forms, and official orders to support effective communication and documentation
- Organized and maintained files and publications to ensure easy access to critical information
- Scheduling training and leave for unit personnel
- Processed orders for office supplies to ensure availability.
- Organized training and leave schedules for unit personnel to maintain operational efficiency.
- Handled incoming phone calls and offered general information to callers.
Education
High School Diploma -
Central Falls High
Central Falls, Rhode IslandMedical Assistant -
Rhode Island College Outreach
Providence, RISkills
- Customer service
- Data Management
- Report Generation
- Attention to detail
- Time management
- Effective communication
- Team collaboration
- Training and mentoring
Timeline
Inbound
Target
02.2025 - Current
Pharmacy Customer Relations Represenative
CVS Pharmacy
08.2021 - 11.2022
Licensed Health Insurance Agent (Seasonal)
TTEC-WFH
10.2020 - 01.2021
Lead Medical Assistant
Coastal Medical
08.2007 - 12.2019
Customer service associate
Toys R Us
10.2006 - 01.2007
Administration Specialist
Army National Guard
01.1999 - 03.2003
High School Diploma -
Central Falls High
Medical Assistant -
Rhode Island College Outreach