Jennifer MacPherson
Cherry Hill,NJ
Summary
A highly experienced Travel Agent with over 20 years coordinating corporate, VIP, leisure and group travel. Strong focus on customer satisfaction leading to repeat business and referrals. Upholds company values and has a true passion for travel. Excellent communication, written and spoken, as well as organizational skills with an eye for detail and the ability to multi-task. Have traveled extensively which provides first hand experiences.
Overview
25
25
years of professional experience
Work History
International Travel Agent, CTA
AAA NORTHEAST
08.2018 - Current
- Supported AAA Members by coordinating tours, group travel, and independent journeys.
- Recommended members further products and services.
- Delivered exceptional member services to foster client loyalty.
- Uphold high standards in achieving sales targets set by management.
- Provided essential travel information to clients regarding timing, connections, requirements for health and visa.
Corporate Travel Agent, CTA
QUINTESSENTIALLY CORPORATE TRAVEL MANAGEMENT (QCTM)
01.2018 - 08.2018
- Created and developed a new business unit within Quintessentially Lifestyle Management.
- Facilitated ticket issuance, efficiently issued refunds and coordinated ticket exchanges.
- Arranged airline, hotel, and rental car accommodations for corporate and VIP clients.
- Conveyed vital travel information covering travel times, transportation links, and medical and visa requirements.
- Coordinated premium travel arrangements within our Q Travel team.
International Travel Agent, CTA
AAA CLUB ALLIANCE
07.2014 - 01.2018
- Facilitated diverse travel arrangements including airline tickets, vacation packages, cruises as well as group and independent tours for AAA Members.
- Recommended extra products and services to members.
- Generated loyal clientele through outstanding member service.
- Demonstrated outstanding performance in achieving assigned sales objectives.
- Provide accounting expertise for all travel related reporting
- Provided clients with critical data on travel itineraries, intercity connections, and healthcare requirements.
- Earned Certified Travel Associate certification.
- Appointed to participate in Travel Agent Advisory Board by Vice President of Travel, covering Mid-Atlantic area.
Sales & Service Specialist/Teller
BANK OF AMERICA
08.2011 - 07.2014
- Managed various transaction types including retirement savings contributions and automated teller operations.
- Suggested additional solutions to enhance customer satisfaction.
- Assisted banking center specialists efficiently.
- Created new client accounts for businesses and individuals.
- Coordinated and processed client wire transfers efficiently.
- Enhanced customer interactions to build a devoted client base.
- Resolved customer inquiries and complaints swiftly and empathetically.
- Assist clients under special circumstances including decedent notification, adding Power of Attorney, estate and trust document review and account opening.
Assistant Retail Branch Manager/Sales and Service
JPMORGAN CHASE
01.2007 - 05.2011
- Oversaw comprehensive branch operations.
- Ensured compliance requirements were met by maintaining the branch dashboard.
- Generated essential branch reports on a regular schedule.
- Addressed customer concerns swiftly through effective management.
- Processed wire transfers, stop payments, and account transactions.
- Oversee team, organize schedules, and allocate tasks.
- Conferred with staff members to establish and apply departmental goals, policies, objectives.
- Trained new hires to ensure alignment with company standards.
- Planned and directed promotional activities successfully.
- Supervised cash management processes.
- Assumed branch management duties during manager's absence.
- Achieved positive results in two branch audits.
Senior Corporate Travel Consultant
WORLD TRAVEL/BTI
05.2000 - 08.2002
- Directed detailed group travel arrangements for Goldman Sachs.
- Secured agreements with airlines, lodging providers, and venues.
- Coordinated lodging arrangements and addressed participant requirements.
- Executed ticket operations, administered refunds handling, performed exchanges.
- Facilitated arrangements for high-end travel services, such as limousines and jets.
- Provide clients with crucial travel details, including transport schedules and visa prerequisites.
- Facilitated operations at specialty desks catering to VIPs and recruits.
Education
Northwest Travel
Phoenix, AZCTA
Completed CTA Certification 2016Skills
- Client relationships
- International and domestic travel
- Tour arrangements
- Insurance arrangement
- Teamwork and collaboration
- Technical Skills: SABRE Airline GDS, Apollo Airline GDS, Microsoft, CRM, TST
- Travel packages
- Excellent communication
- Organizational skills
Timeline
International Travel Agent, CTA
AAA NORTHEAST
08.2018 - Current
Corporate Travel Agent, CTA
QUINTESSENTIALLY CORPORATE TRAVEL MANAGEMENT (QCTM)
01.2018 - 08.2018
International Travel Agent, CTA
AAA CLUB ALLIANCE
07.2014 - 01.2018
Sales & Service Specialist/Teller
BANK OF AMERICA
08.2011 - 07.2014
Assistant Retail Branch Manager/Sales and Service
JPMORGAN CHASE
01.2007 - 05.2011
Senior Corporate Travel Consultant
WORLD TRAVEL/BTI
05.2000 - 08.2002
Northwest Travel
CTA
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