Jennifer Madden
Lynn,MA
Summary
Finance professional prepared to contribute effectively to accounts receivable operations. Known for improving payment processes and resolving payment discrepancies swiftly. Team-oriented with commitment to achieving financial accuracy and reliability. Possess strong problem-solving abilities.
Overview
2027
2027
years of professional experience
Work History
Accounts Receivable Clerk
Aquent LLC
Boston, MA
2005 - Current
- Streamlined reconciliation of customer accounts to enhance collection efficiency.
- Responded promptly to customer inquiries regarding account status and payment terms, fostering positive relationships.
- Assisted Cash Applications team with how to apply payments received.
- Engaged with clients regarding overdue invoices to facilitate timely payments.
- Completed account reconciliation for accounts utilizing VMS,s such had Beeline, IQ Navigatior and Field Glass
Collections Agent
Arch Wireless
Saugus, MA
2000 - 2005
- Managed customer accounts to ensure timely payments and resolve outstanding balances.
- Conducted regular follow-ups with clients to maintain communication and encourage prompt payment.
- Cultivated collaborative relationships with sales team to address and resolve billing discrepancies.
Customer Servise Representative
Arch Wireless
Saugus, MA
1998 - 2000
- Managed customer inquiries through phone and email, ensuring timely resolution of issues.
- Assisted in processing orders and returns, maintaining accurate records in CRM system.
- Provided product information and support to enhance customer satisfaction and retention.
- Collaborated with team members to streamline communication processes and improve response times.
Education
High School Diploma -
Northeast Metropolitan Regional Vocational Technical School
Wakefield, MA1996
Skills
- Collections
- Time management
- Statement review
- Microsoft Excel
- Attention to detail
- Dispute resolution
- Customer relations
- Account monitoring
- Audit support
- Problem-solving
- Team collaboration
- Client communication
- Accounts reconciliation
- Payment allocation
- Statement preparation
Timeline
Accounts Receivable Clerk
Aquent LLC
2005 - Current
Collections Agent
Arch Wireless
2000 - 2005
Customer Servise Representative
Arch Wireless
1998 - 2000
High School Diploma -
Northeast Metropolitan Regional Vocational Technical School