Jennifer Magana
Cedar Creek
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. strong communication and interpersonal skills for providing superior customer service.
Professional in production with strong record of driving efficiency and quality in manufacturing environments. Adept at working collaboratively within teams to meet and exceed production goals. Skilled in operating machinery, following safety protocols, and adapting to evolving production needs. Reliable and results-focused with commitment to continuous improvement and operational excellence.
Experienced with assessing item value and negotiating loans in pawnbroking industry. Utilizes strong analytical skills and market knowledge to make informed decisions. Track record of building trust with clients and maintaining high levels of customer satisfaction.
Overview
13
13
years of professional experience
Work History
Production Associate
SpaceX
05.2025 - Current
- Maintained accurate inventory records for materials and finished products.
- Organized work to meet demanding production goals.
- Participated in training sessions to enhance skills and knowledge.
- Prepared materials for assembly work to keep workflows running smoothly.
- Contributed to the achievement of safety goals, promoting workplace safety through training sessions and regular equipment maintenance checks.
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Ensured adherence to industry standards, maintaining accurate documentation for compliance audits and certifications.
- Safely operated hand and power tools to complete repetitive tasks.
- Checked and wrapped items, placed in boxes and labeled cartons for shipping.
- Improved product quality with thorough inspections, identifying and addressing potential issues before shipment.
- Troubleshot machinery issues, minimizing downtime by quickly diagnosing problems and performing necessary repairs.
- Volunteered for additional assignments during peak work periods to keep tasks on schedule.
- Followed safety procedures and guidelines to maintain safe working environments.
- Resolved issues quickly to maintain productivity goals.
- Met production targets and tight deadlines by collaborating closely with team members.
- Maintained organized work area by cleaning and removing hazards.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Made sure that products were produced on time and are of good quality.
- Inspected products and machines to maintain quality and efficiency.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices, or products.
- Operated advanced manufacturing equipment to support production processes.
- Assembled components following strict quality standards and safety protocols.
Lead Pawnbroker
EZ Corp.
01.2025 - 05.2025
- Mentored team members on customer service best practices to enhance client interactions.
- Evaluated pawned items by assessing value and condition, ensuring accurate appraisals.
- Managed daily operations, including cash flow and inventory management, to optimize efficiency.
- Developed training programs for new staff, improving onboarding processes and skill development.
- Implemented strategic pricing strategies based on market trends to maximize profitability.
- Cultivated relationships with customers to foster loyalty and repeat business opportunities.
- Analyzed sales data to identify patterns, informing decision-making for future inventory purchases.
- Achieved high sales targets consistently through effective communication skills and product knowledge mastery.
- Trained new team members on company policies, procedures, and best practices to ensure consistent performance standards.
- Increased customer satisfaction by providing exceptional service and building rapport with regular clientele.
- Appraised various types of merchandise accurately, maintaining fairness and transparency in all dealings.
- Maintained a clean, organized store environment that promoted a positive shopping experience for customers.
Production Associate
SpaceX
05.2024 - 01.2025
- Operated advanced manufacturing equipment to support production processes.
- Assembled components following strict quality standards and safety protocols.
- Coordinated workflow between teams to optimize production efficiency.
- Trained new associates on operational procedures and safety practices.
- Implemented process improvements that reduced downtime and enhanced productivity.
- Conducted routine inspections to ensure compliance with safety regulations.
- Collaborated with engineering teams to troubleshoot equipment issues promptly.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Exceeded performance goals, consistently completing assigned tasks ahead of schedule without compromising on quality or safety standards.
- Boosted team morale, fostering a collaborative work environment through open communication and consistent feedback.
- Took on additional shifts during peak work periods to keep projects on schedule.
Pawn Broaker
Cash Pawn \ EZ Corp
04.2022 - 05.2024
- Assist customers with loans based on there items, complete loan paperwork. Assist customers with merchandise questions regarding jewelry, instruments, electronics ect. Organize store to display most attractive merchandise. Welcomed customers to our store & engaged them in conversation.
- Evaluated customer items for value and determined loan amounts based on market trends.
- Conducted transactions efficiently, ensuring compliance with legal regulations and company policies.
- Managed inventory of pawned items, maintaining accurate records in point-of-sale system.
- Trained new staff on operational procedures and customer service best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced wait times.
- Analyzed market demand to inform pricing strategies for merchandise sales and loans.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Organized store shelves to display most attractive inventory.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
- Processed new inventory to ready for stocking on sales floor.
Fabrication technician
Durcon
08.2020 - 03.2022
- Use handheld router, sander to finish edges of laboratory table tops, painted edges, used anvil lift to load pallet. wrapped pallet to pack out. logged each piece into system.
- Operated CNC machinery to produce precise parts according to specifications and blueprints.
- Collaborated with engineering team to troubleshoot fabrication issues, enhancing workflow efficiency.
- Conducted quality control inspections on finished products, ensuring adherence to industry standards.
- Trained new technicians on safety protocols and equipment operation, fostering a culture of safety.
- Streamlined production processes by implementing lean manufacturing techniques, reducing waste and downtime.
- Led cross-functional teams in project planning sessions, improving project completion timelines and resource allocation.
- Developed standard operating procedures for fabrication tasks, increasing consistency and output quality across shifts.
- Used rulers, squares and scribes to measure and mark dimensions and reference lines on materials.
- Performed quality finishes by trimming and deburring to create smooth surfaces and joints of assembled parts.
- Observed safety practices and procedures to maintain safe and clean working environment.
- Operated anvil lift equipment to maneuver completed units into position for installation.
- Measured parts using calipers, gauges and micrometers to confirm adherence to quality standards on final inspections.
- Maintained a high level of professionalism by keeping the workspace clean, organized, and free from clutter, promoting a positive work environment.
Fabrication technician
Two USA
08.2019 - 03.2020
- Installed, programed & tested motors in motorized blinds, then packaged them for shipping.
- Mentored junior staff in technical skills and problem-solving strategies, elevating overall team performance and knowledge base.
- Fastened joints and seams together to assemble components into sheet metal products.
- Adhered to lean manufacturing principles to maintain efficiency.
- Streamlined production by accurately interpreting blueprints and specifications, ensuring precise fabrication outcomes.
- Adhered to tight deadlines by efficiently managing time and prioritizing tasks based on project needs.
- Performed routine maintenance on fabrication equipment to reduce downtime and maintain optimal performance levels.
- Improved fabrication processes by implementing efficient workflow techniques and reducing waste.
- Maintained a safe work environment by adhering to safety guidelines and promptly addressing hazards.
- Inspected and tested finished products for compliance with tolerances.
Personal Care Attendant
Gerling Home Health Care
05.2018 - 12.2018
- Cooing, cleaning, and assisting client with daily living needs.
Manager of sales and operations
Jr's Furniture & Mattress
10.2013 - 05.2018
- Accounting, order management, assembly of new merchandise, stores sales, customer service.
- Directed team operations to enhance customer satisfaction and drive sales performance.
- Implemented training programs to improve staff efficiency and product knowledge.
- Streamlined inventory management processes, ensuring accurate stock levels and timely replenishment.
- Analyzed sales data to identify trends, informing strategic purchasing decisions and promotions.
- Oversaw store layout optimization, enhancing product placement for improved customer flow and accessibility.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
GED -
ACC
Austin, TX06-2001
Skills
- Sales - 10 years
- Customer Service - 8 years
- Warehouse - 4 years
- Efficient multitasking
- Packaging and labeling
- Production support
- Computer skills
- Quality assurance
- Product assembly
- Hand-eye coordination
- Product inspection
- Lockout and tagout procedures
- Forklift certification
- Strong work ethic
- Teamwork and communication
- Attention to detail
- Positive attitude
- Pallet jacks
- Punctual and dependable
- Machine operation
- Materials handling
- Workflow optimization
- Assembly line experience
- Manufacturing
- Equipment operation
- Tool operation
- Safety management
- Assembly and production
- Records administration
- Quality inspection
Languages
English
Native or Bilingual
Timeline
Production Associate
SpaceX
05.2025 - Current
Lead Pawnbroker
EZ Corp.
01.2025 - 05.2025
Production Associate
SpaceX
05.2024 - 01.2025
Pawn Broaker
Cash Pawn \ EZ Corp
04.2022 - 05.2024
Fabrication technician
Durcon
08.2020 - 03.2022
Fabrication technician
Two USA
08.2019 - 03.2020
Personal Care Attendant
Gerling Home Health Care
05.2018 - 12.2018
Manager of sales and operations
Jr's Furniture & Mattress
10.2013 - 05.2018
GED -
ACC