Jennifer Magers
Fort Wayne,IN
Summary
Over 25 years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability.
Overview
25
25
years of professional experience
Work History
Sr. Client Service Assistant
Hylant
Fort Wayne, IN
10.2006 - Current
- Current team member with the marketing and service teams.
- Provide Account Managers with benchmarking reporting.
- Oversee marketing for the small groups at renewal. Run proposals and provide options to the Account Managers.
- Obtain Schedule A's for our clients and provide to them so that they stay compliant.
- Schedule Carrier meetings with the Employee Benefits team.
- Use systems provided by Hylant to manage the daily activities needed by the team.
- Main contact for Individual Life insurance policies. Schedule calls with the potential client and manage the process until the policy is implemented.
Account Representative
Encore Health Network
Fort Wayne, IN
10.2003 - 10.2006
- Educated employers and payors about the provider network and complimentary programs associated with it.
- Ran reports to assist Sales for client retention.
- Attended renewal meeting to inform the employees of network provider/facility coverages.
Provider Services Representative
Managed Care Services
Fort Wayne, IN
09.1997 - 10.2003
- Delivered exceptional customer service to every customer, both internal and external, by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Contracted and negotiated fee arrangements with facilities to join the network.
- Standardized materials for contracting.
Education
High School Diploma -
Churubusco Jr./Sr. High School
Churubusco, IN06.1992
Skills
- Excellent customer service
- Teamwork and Collaboration
- Flexible to adapt to new procedures
- Willing to assist with any project or task
Timeline
Sr. Client Service Assistant
Hylant
10.2006 - Current
Account Representative
Encore Health Network
10.2003 - 10.2006
Provider Services Representative
Managed Care Services
09.1997 - 10.2003
High School Diploma -
Churubusco Jr./Sr. High School
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