Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Maginn

Alvordton

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

11
11
years of professional experience

Work History

Sales Account Specialist

Sauder Woodworking Co.
01.2023 - Current
  • Analyzed sales data to identify areas of improvement, implementing targeted strategies for increased success rates.
  • Participated in weekly team meetings to share insights into account successes failures and brainstorm strategies for continued improvement.
  • Proactively identified upselling or cross-selling opportunities within existing accounts for increased revenue generation.
  • Enhanced customer satisfaction by promptly addressing concerns and providing tailored solutions.
  • Trained new team members on sales processes and account management best practices, improving overall team performance.
  • Coordinated with internal teams to ensure timely delivery of products or services, resulting in high levels of customer satisfaction.
  • Provided ongoing support to clients throughout entire sales process from initial contact through post-sales followup.

Sales Assistant

Sauder Woodworking Co.
03.2014 - 01.2023
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Established effective communication channels between sales and warehouse teams, streamlining order fulfillment.

Education

Bachelor of Science - Mathematics

Defiance College
Defiance, OH

Skills

  • SAP proficiency
  • Customer service
  • Time management
  • Customer relationship building
  • Sales presentations
  • Microsoft Office proficiency
  • Staff training
  • Event participation

Timeline

Sales Account Specialist

Sauder Woodworking Co.
01.2023 - Current

Sales Assistant

Sauder Woodworking Co.
03.2014 - 01.2023

Bachelor of Science - Mathematics

Defiance College

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