Leah Schommer
Sr. Account Specialist
Appleton,WI
Summary
Focused Senior Account Specialist with 18 years of experience. Adept at writing detailed reports, completing detailed financial analysis and planning strategically for top client services. Detail-oriented with extensive knowledge of record maintenance and comprehensive account management.
Overview
18
18
years of professional experience
Work History
Sr. Account Specialist
VF
Appleton, WI
03.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns with Key Accounts such as Dick's Sporting Goods, Moosejaw and Amazon.
- Collected and analyzed customer information to prepare product or account reports.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Facilitated inter-departmental communication to effectively provide customer support.
Supervisor - Customer Service
VF
Appleton, WI
03.2019 - 02.2022
- Established and updated 22 work schedules to account for changing staff levels and expected workloads.
- Created, prepared and delivered reports to various departments including Sales Operations and Distribution Center leadership.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored metrics and developed actionable insights to improve efficiency and performance for seven direct reports.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Training and Quality - ECommerce Customer Service
VF
Appleton, WI
07.2017 - 02.2019
- Exceeded call monitoring expectations through accurate reporting and processing.
- Recruited and developed employees for Vans, The North Face, Timberland, Eagle Creek, Smartwool, JanSport customer service departments.
- Delegated daily tasks to four employees to provide development opportunities.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Created and implemented curriculum for training courses throughout e-Commerce for all VF brands.
Account Specialist
VF
Appleton, WI
08.2004 - 06.2017
- Adhered to standards of quality and service as well as all compliance requirements of 98% of higher monthly average.
- Contributed to team objectives in fast-paced environment.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding department goals.
- Coordinated with Distribution Center and Credit departments for timely delivery of customer orders.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Some College (No Degree) - Nursing
Fox Valley Technical College
Appleton, WISkills
Organized
undefinedTimeline
Sr. Account Specialist
VF
03.2022 - Current
Supervisor - Customer Service
VF
03.2019 - 02.2022
Training and Quality - ECommerce Customer Service
VF
07.2017 - 02.2019
Account Specialist
VF
08.2004 - 06.2017
Some College (No Degree) - Nursing
Fox Valley Technical College
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