BRASIA STEELE
Protective Life
CALERA,US
7
years of professional experience
Detail-oriented professional with 7+ years of experience in operations, client support, and records management. Strong background working independently in WFH settings, with a focus on accurate data handling, Microsoft Office, organization, and dependable administrative support.
Work History
Sr. Account Specialist
7 Years 7 Months- Maintained precise account records and documentation, ensuring compliance and operational accuracy.
- Maintained precise account records and documentation to support compliance, reporting, and operational accuracy.
- Collaborated with cross-functional teams to streamline processes and enhance customer support responsiveness.
- Analyzed client needs and prepared detailed account updates, improving organization and clarity.
- Managed customer accounts to ensure satisfaction and retention.
Life Product Expert (WFH)
3 Years- Processed client information accurately in remote environment, ensuring organized records and timely follow-up to enhance client satisfaction.
- Utilized digital tools and Microsoft Office to track policy data and update files, facilitating clear communication and faster response times.
- Used digital tools and Microsoft Office to track policy data, update files, and improve communication turnaround.
- Collaborated with internal teams to streamline workflows, promoting efficient information flow and reducing delays.
Assistant Manager
2 Years- Managed daily branch operations, overseeing scheduling, documentation, and customer service tasks to ensure seamless workflow in fast-paced environment.
- Maintained accurate records and coordinated team efforts to meet tight deadlines and enhance operational efficiency.
- Maintained accurate records, supported team coordination, and completed assignments within tight deadlines.
- Facilitated clear communication with staff and customers to promote smooth operations and deliver high-quality service.
Education
BS - Marketing
Skills
Account management
Data management
Records management
Client documentation
Microsoft Excel
Google Sheets
Accuracy
Organization
Time management
Remote communication
Confidentiality
Timeline
Life Product Expert (WFH)
Protective Life
01.2023 - 01.2026Read More
Assistant Manager
Enterprise Truck Rental
01.2020 - 01.2022Read More
Sr. Account Specialist
Enterprise
01.2019 - 2020Read More
Alabama State University
BS from Marketing
Read More