Jennifer Major
Caldwell,ID
Summary
Dedicated Client Service Associate with strong organizational skills and committed to delivering exceptional customer experiences. Skilled in building and fostering long-term relationships. Committed to providing personalized service that meets individual needs while contributing to team success. Seeking a role that values hard work and dedication to enhance customer satisfaction and drive business growth.
Overview
13
13
years of professional experience
Work History
Department Manager
City Market
Cortez, Colorado
08.2019 - 02.2025
- Implemented merchandising standards to enhance product visibility and sales.
- Executed targeted merchandising and promotional plans to achieve department sales goals.
- Monitored sales trends, adjusting strategies to align with business objectives.
- Resolved customer complaints promptly, fostering positive relationships with clients.
- Implemented strategies to elevate customer service and satisfaction levels.
Front End Customer Service Representative
Big R
Canon City, Colorado
01.2018 - 08.2019
- Required to balance the cash drawer daily.
- Answer multi-line telephones.
- Resolved customer complaints efficiently and professionally.
- Processed transactions using point-of-sale systems accurately.
- Maintained knowledge of promotions and product offerings regularly.
- Handled returns and exchanges following company procedures
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service & Sales Supervisor
Pakmail
Salida, Colorado
06.2012 - 10.2017
- Successfully managed the activities of multiple employees, and monitored the daily activities of the production team to maximize customer satisfaction.
- Addressed negative customer feedback immediately, and resolved customer questions, issues, and complaints.
- Generated and distributed daily reports and order acknowledgments to appropriate personnel.
- Oversaw safety and wellness of team
Education
High School Diploma -
Rainier High School
Rainier, Oregon06-1991
Skills
- Excellent communication Skills
- Friendly and Energetic
- Exceptional Customer Service
- Sales expertise
- Reliable and Organized
- Inventory management
Timeline
Department Manager
City Market
08.2019 - 02.2025
Front End Customer Service Representative
Big R
01.2018 - 08.2019
Customer Service & Sales Supervisor
Pakmail
06.2012 - 10.2017
High School Diploma -
Rainier High School