Jennifer Malagon
Colorado Springs,CO
Summary
Energetic and ambitious individual with a mature and responsible approach to any task undertaken or situation presented with.
Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Goodwill
06.2023 - 08.2023
- Increased personal number of round ups for Goodwill programs.
- Greeted customers and helped with product questions, selections, purchases and company policies.
- Maintained clean sales floor and straightened and faced merchandise.
- Managed cash register after end of shift to balance and record accurate transactions.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
Head Server
Ozumo Contemporary Japanese Cuisine
07.2018 - 09.2022
- Managed banquets of with specific time frames.
- Created great experiences for owner, investors and regular guests.
- Increased sales significantly by upselling higher-end products (sake, wine, and A5 Wagyu) to customers.
- Course meals properly and strategically timed check-ins with guest to take orders and confirm satisfaction.
- Extensive knowledge of food and drink menu to best advise customers on taste and interest and upsell menu items.
- Knowledge of allergens in every dish to accommodate dietary restrictions.
- Trained new employees and oversaw new servers.
- Maintained communication to ensure guest experience and business efficiency.
- Handled customer complaints and solved them professionally.
Waitress
Cracker Barrell Old Country Store
08.2023 - Current
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Associate of Arts - Accounting
Pikes Peak Community College
Colorado Springs, CO2027
GED -
Pajaro Valley Unified School District
Watsonville, CA2017
Skills
- Active listening
- Leadership
- Time management
- Interpersonal skills
- Problem solving
- Cash Handling
- Customer Service
- Adaptive
- Communication
- Punctuality
- Bilingual (English- Spanish)
Timeline
Waitress
Cracker Barrell Old Country Store
08.2023 - Current
Retail Sales Associate
Goodwill
06.2023 - 08.2023
Head Server
Ozumo Contemporary Japanese Cuisine
07.2018 - 09.2022
Associate of Arts - Accounting
Pikes Peak Community College
GED -
Pajaro Valley Unified School District